3rd Line IT Support Consultant

Location: Hemel Hempstead/Hybrid

Salary: Up to £55k, depending on experience

We're seeking an experienced technical consultant to join our Customer Infrastructure Team. The role involves varied and challenging work, primarily supporting one of Smartdesc's largest global clients. You will work independently with guidance and support to maintain high-quality IT infrastructure services, facilitate growth, and ensure systems operate efficiently. Responsibilities include handling escalations and proactively proposing improvements.

Technical Skills:

Applicants should possess strong technical skills, with a good ability to fault find and problem solve under pressure. We welcome applications from candidates with some, but not all, of the following experience and attributes:

• VMWare vSphere and/or Microsoft Hyper-V with SCVMM in clustered environments
• Storage Platforms (Nimble, NetApp, IBM, etc.)
• Physical Server Equipment (HPE, Dell, IBM)
• Configuration and troubleshooting of Azure AD including Conditional Access, MFA, Enterprise Apps, Azure AD Sync
• Hybrid & Native 365 environments
• Administration and Migration of Active Directory and MS Exchange to Office 365
• Understanding of mail flow best practices and configurations
• Mimecast (or similar) Email Security and Microsoft Defender for 365 configuration and administration
• DNS, including different types of DNS records and troubleshooting
• PowerShell scripting
• Windows Server 2012 R2, 2016, 2019, Microsoft Azure, and Group Policy
• RDS including RemoteApp / Remote Desktop Gateway
• Networking technologies, routing practices, and troubleshooting TCP/IP issues
• Configuring and troubleshooting firewalls, routers, and switches
• Veeam Backup & Replication for Backup and Disaster Recovery

About Smartdesc

Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations, including charities, social enterprises, and the public sector in the UK. We work with prominent clients such as Mind, YMCA, and WaterAid, along with a diverse range of other charities and non-profits.

Our mission is to equip non-profits with the technology, tools, and support needed to achieve their goals. We aim to empower UK nonprofit organisations to deliver their best work through advanced technology solutions.

Our services include IT strategy, cybersecurity, helpdesk support, and project management. Join a dynamic, growing company where you can develop your skills and work with inspiring nonprofit organisations committed to improving their technology.

We prioritize personal development through structured Professional Development Plans, access to leading e-Learning and certifications, monthly protected learning time, and paid certifications. Our high retention rate of 98% reflects our investment in staff. We maintain a flat management structure, fostering a collaborative environment where staff have significant autonomy. You will have the chance to work with a broad range of cutting-edge technologies, avoiding pigeonholing into a single area.

We value effort, integrity, and honesty. Smartdesc is committed to ethical, transparent, and customer-focused IT services. We carefully select new team members who share our core values.