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Company overview:

UKDedicated/GURU/Catalyst2 are hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses.

Company overview:

UKDedicated/GURU/Catalyst2 are hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses.

Since 2022, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group of customer-obsessed brands, we operate across 22 countries, supporting over 3.3 million customers with their online presence. Our combined family is an incredible team of over 3,000 experts, each empowering our strong local brands. Are you ready to share your passion and join our UK team?

Team.Blue was created in June 2019 by the merger of the regional leading hosting

providers Combell Group, Register Group and TransIP Group.

team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.

team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Come as you are

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Sustainability

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Why choose our organisation?

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus.
  
  
  

• Provide 5-star rated web hosting services
• Keep our products accessible and industry-leading
• Offer a diverse range of products to allow customers to grow
• Are customer-obsessed, offering multi-channel exceptional support
  
  
  

• We put our customers at the heart of everything we do
• We’re stronger together and we trust each other to do the right thing
• We tell it like it is, and keep doors and mind open
• We treat each other with respect and regard
• We’re always thinking ’what’s next?’
  
  
  

• Providing escalated support to our customers using email/ticketing, live chat and telephone.
• Supporting our internal teams with technical escalations
• Deploying new customer services
• System administration, ongoing management and upgrades.
  
  
  

• Multi-year strong hosting server experience, covering cPanel, WHM, Plesk and Windows Server.
• Excellent knowledge of WordPress and other CMS/Ecommerce web apps
• Thorough understanding key internet protocols and technologies, from Domains & DNS to SMTP.
• Able to demonstrate and apply a process-driven and security-focused mindset.
• Understanding around programming languages; PHP, Python and shell scripting
• Strong troubleshooting skills.
• Knowledge of computer hardware diagnostics (Dell servers being an advantage)
  
  
  

• Excellent spoken and written English communications.
• Strong organisational skills, able to manage workloads and schedules.
• Customer service driven with commercial awareness.
• An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
• Ownership of delivering solutions and resolving issues at pace.
• Adaptable, flexible and quick thinker with attention to detail.
  
  
  

• Saltstack, Ansible or other configuration management/orchestration tools
• Experience of: Windows IIS, Magento, VLANs/networking and Firewalls
• Programming experience in any language, PHP or Python preferred.
• Technical qualifications and/or degree-level education
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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