Overview

Academic Services Manager (FTC, 12 months)

Join to apply for the Academic Services Manager (FTC, 12 months) role at University of London. This range is provided by University of London. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The University of London is one of the largest and most diverse higher education institutions in the world and a leading provider of online, distance learning. In 1858, we made our degrees available to study anywhere in the world. Today, we have more than 40,000 students in over 190 countries, studying on 100+ degrees, diplomas and certificates.

Role and responsibilities

The University of London Worldwide is responsible for the development and delivery of distance learning programmes and is seeking to appoint two Academic Services Manager (12 month FTC - maternity cover) to join the Online Education Directorate.

• Manage relationships with key personnel at federation member partners with oversight of a portfolio.
• Gain insights into how various academic programmes are performing and work with programme teams to ensure programmes function well and realise their potential for a high quality student experience.
• Facilitate communication between academic and operational teams and resolve issues swiftly and efficiently.
• Be proactive and consider the wider implications and risks of decisions that might impact programmes in your portfolio.
• Draft and publish programme documentation (e.g., Programme Regulations, Programme Annual Monitoring Reports) and understand how issues in Higher Education (e.g., OfS Conditions of Registration, QAA UK Quality Code) impact programme policies.
• Work in an established team with support, while also managing your own portfolio independently and leading mini projects to scope out new activities to improve performance, including work related to design and development of new programmes and products.

Qualifications and skills

• Good communicator with ability to liaise between academic and operational teams.
• Ability to work with colleagues to resolve issues quickly and efficiently.
• Understanding of quality assurance processes in higher education.
• Experience drafting and publishing programme documentation and awareness of regulatory frameworks (OfS, QAA).

For a full role profile, please refer to the job description below.

How to apply and deadlines

To be considered for this opportunity, please submit your Application and CV (by clicking “apply for job” at the bottom of this page) before the closing date at midnight on 26 September 2025. Interviews will likely take place w/c 6 October 2025. Internal candidates may be eligible to take up this role as a secondment. The University reserves the right to close the vacancy earlier if there are sufficient applications. The University operates a Hybrid Working framework with remote and in-office work; typically up to 60% remote per week, with some days in the office for training or meetings.

The University of London is committed to a diverse and inclusive working environment and encourages applications from Black, Asian and Minority Ethnic communities. All appointments are made on merit based on the criteria identified in the job description.

Pursuing excellence in education and equal opportunities.

Website: london.ac.uk

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Higher Education