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Here at Basil Fry (part of the Jensten Group), we are seeking a motivated Account Handler, to join our friendly and Client focused Commercial team.

Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams and market-leading risk management services.

Working in a team of approx. 20, and a wider office of 45, you will be based in our Modern Leatherhead office, which is in easy walking distance from the station and bus routes. Initially working full time in the office, a blend of office and home working will be available on completion of training.

Key objectives & responsibilities:

• Working with your Account Executive to offer and present insurance solutions including insurance policies and other risk management solutions.
• Handling renewals, mid-term adjustments and new business by assessing the risk and claims information held on file, taking additional information from clients and liaising with Insurers.
• Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.
• Develop effective relationships with clients, and effectively analyse client needs and develop solutions via the phone and email.
• Respond promptly to client queries and ensure that all communications with customers and/or Insurers or other business contacts are accurately recorded.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.

About you

As one of our Commercial Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. Having a background in insurance would be ideal but other professional office environments will be considered.

You will also have:

• Work experience gained with a professional office environemt
• An understanding of Microsoft Word, Excel and Outlook
• Strong communication and problem solving skills
• A sincere interest in developing a career within the insurance/broking sector
• A desire to work towards CII Qualifications (not essential)
• Acturis experience (not essential)

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m Gross Written Premium (GWP) into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. This is why we are not just one of the leading independent broking groups, we are one of the most exciting too.