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Location

• Hybrid — Primarily home-based

Salary & Benefits

• Salary: £40,000
• Bonus: 10% Performance-Related Bonus

Key Responsibilities

• Business Development & Performance: Define and agree KPIs with the client, align team roles with service requirements, develop short- and long-term KPIs, create weekly briefings and reports, lead activity plans, and drive results. Deliver quarterly business reviews with financial summaries and cost optimization opportunities.
• Leadership & Strategy: Lead and coach the Operations Executive to meet KPIs and SLAs; collaborate with the Senior Staffing Manager on fair bonus/KPI criteria; motivate the team; develop plans tied to KPIs and appraisal processes; host weekly field management team meetings.
• Client Relationship Development: Strengthen and retain client relationships through strategic planning and loyalty-building; conduct regular meetings; build a robust contact strategy with key stakeholders; develop strategic account plans to grow revenue, margin, and pipeline.
• Reporting, Insight & Evaluation: Drive performance using actionable insights; provide timely KPI reports; anticipate data needs and implement solutions; present feedback during client reviews; analyze market data to generate insights.
• Communications: Attend weekly internal management meetings; participate in bi-monthly meetings with other Account Managers; promote company values and client support across the business.
• New Business: Stay informed on industry trends; conduct high-profile store visits with clients to identify opportunities; share feedback and growth opportunities regularly.
• Data Recording & Reporting: Audit field team reports to ensure alignment with client requirements; track performance against KPIs and adjust strategies as needed.
• Compliance: Maintain understanding of retailer standards and expected conduct.
• Financial Management: Manage budgets and ensure accurate financial oversight; oversee bonus spending; complete monthly reconciliations and forecasts; ensure timely invoicing and PO management; resolve aged debt and invoice queries promptly.
• Administration: Validate field results through audits; maintain records of equipment and company property allocated to the field team.
• Other Requirements: Follow company policies, comply with health & safety regulations, take ownership of personal development and complete mandatory training, adhere to GDPR policies.

Essential Knowledge & Skills

• Proven experience in account management (retail, sales, or client services preferred).
• Strong leadership and coaching skills with a track record of meeting KPIs; excellent communication and relationship-building abilities.
• Strong analytical skills with the ability to interpret data and provide insights; budget management and financial reporting experience.
• Ability to thrive in a fast-paced, multi-project environment.
• Proficiency in Microsoft Office Suite and CRM systems (training on Disrupt Staffing Portal provided).

Highly Desirable Experience

• Previous experience in retail, FMCG, or sales.
• Technical product knowledge or interest (not essential).

Join the Team

Got what it takes? In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Business Consulting and Services

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