Overview

Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East Anglia

Salary: £38,000 - £42,000 + Bonus + Company Car + Benefits

Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King's Lynn, Colchester, Great Yarmouth

Role

The Role

We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.

Responsibilities

• Contract Management
  • Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
  • Build and maintain long-term relationships with senior client contacts.
  • Identify and secure opportunities to upsell additional products and services.
  • Represent the business at client meetings, service reviews and user groups.
  • Maintain consistent communication at all levels of the customer organisation.
• Operational Management
  • Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.
  • Liaise with Customer Services to ensure requirements are met in full.
  • Recruit, train, and develop team members to deliver excellent service.
  • Monitor performance, address service issues, and drive improvements.
  • Manage urgent deliveries, holiday cover, and resource allocation.
  • Ensure all deliveries have accurate, compliant paperwork.
• Quality & Compliance
  • Promote a quality-first culture across all contracts.
  • Work with operational teams to improve processes and reduce inefficiencies.
  • Conduct internal audits and maintain compliance with company procedures.
  • Collaborate with Customer Services to resolve customer issues quickly.
• Performance & Reporting
  • Set and monitor KPIs and service level agreements.
  • Produce accurate daily, weekly, and monthly performance reports.
  • Monitor budgets and report any cost variances.
  • Use company systems to track contract performance and service delivery.

Skills & Experience

• Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
• Strong client relationship management and stakeholder engagement skills.
• Excellent organisational skills and ability to manage multiple contracts.
• Leadership experience, with a proven track record in team management.
• IT literate with strong reporting and analytical skills.
• Full UK driving licence - field-based role covering East Anglia.

Benefits

• £38k - £42k basic salary (DOE)
• Annual bonus scheme
• Company car
• Pension scheme
• Career progression opportunities in a growing business

If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.

Mandeville is acting as an Employment Agency in relation to this vacancy