Account Manager
New Today
As an Account Manager at Natterbox, you'll play a pivotal role in ensuring our customers realise the full value of our SaaS solutions. You'll be the trusted advisor and commercial owner of a portfolio of strategic accounts, focused on driving adoption, customer outcomes, and ultimately, renewals and growth.
We're looking for someone who is both commercially savvy and customer-obsessed - someone who thrives in a fast-paced environment and can build strong, value-led relationships with customers.
What You'll Do
- Manage a portfolio of mid-to-enterprise level customers, with a focus on delivering measurable success outcomes
- Own the commercial relationship - proactively manage renewals, identify upsell opportunities, and mitigate churn risks
- Build trusted relationships with key stakeholders across your accounts, acting as the voice of the customer internally
- Use data to guide customer conversations, track health metrics, and deliver quarterly business reviews (QBRs)
- Collaborate with Technical Account Managers and cross-functional teams to ensure product adoption and issue resolution
- Maintain and regularly update structured account plans within Salesforce to ensure visibility, accountability, and readiness for renewal
- Advocate for customer needs internally and feed insights into product and service enhancements
- Consistently represent the Natterbox brand with professionalism, clarity, and care
- Minimum 3 years' experience in an Account Management or similar role in a B2B SaaS environment
- Proven track record of managing renewals and driving upsell opportunities in a customer-facing, quota-carrying role
- Strong commercial acumen and the ability to confidently discuss ROI and value with senior customer stakeholders
- Excellent communication and relationship-building skills - both internally and externally
- Proficiency in using CRM tools (e.g., Salesforce), and understanding of customer health tracking and account planning
- Ability to work collaboratively across teams (Product, Sales, Support, etc.)
- Passion for helping customers succeed and a genuine curiosity about how they use technology to solve business challenges
We're looking for more than just experience - we're looking for someone who brings energy, curiosity, and commercial confidence to every customer conversation. You'll stand out if you:
- Have worked in a fast-paced SaaS scale-up and are comfortable navigating ambiguity and change
- Bring a data-driven mindset, using metrics to shape account strategies and customer engagement
- Demonstrate a consultative approach, uncovering customer needs and aligning them to our platform's value
- Understand the telecoms or voice technology landscape, and how it impacts customer experience
- Are passionate about building structured, repeatable processes that raise the bar for customer success
Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:
- Hybrid working (with an expectation of 2 days minimum in a London office)
- 25 days holiday increasing to 30 days
- A range of employee perks from Perkbox
- EAP via Vivup
- Private health insurance (currently with Vitality)
- Share options
- Location:
- London, England, United Kingdom
- Salary:
- £100,000 - £125,000
- Category:
- Sales
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