Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Exciting Opportunity to Join Our Housing Division in Chelmsford!

We’re looking for a dedicated and detail-oriented Account Manager to join our growing Housing Division based in our Chelmsford office.

Our team is a fast-paced, collaborative group of professionals who are passionate about delivering exceptional service. If you’re someone who thrives in a dynamic environment and enjoys working closely with clients, we’d love to hear from you.

As an Account Manager, you’ll play a key role in supporting and servicing a diverse portfolio of commercial clients. Reporting directly to the Housing Team Manager, you’ll work alongside experienced Account Managers, Directors, and Claims Managers to deliver outstanding service and build lasting relationships.

How you'll make an impact

• You will be responsible for creating documents for new customers, along with any mid-term adjustments and renewals information too.
• Ensure all customer details are recorded accurately and entered onto the system in a timely fashion to ensure data integrity.
• Obtain renewal terms for customers, always ensuring you've explored other options before providing the best available solution.
• Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.
• Manage insurer and customer queries about their policies. Confirm cover with relevant insurers, process policies, and chase up outstanding documentation when required.
• Deal with account queries and credit control matters, highlighting any concerns.
• Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required.

About You

• Commercial insurance knowledge is essential.
• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable, as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated, measurable framework and achieved SLAs.
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process-driven to deadlines, happy to forward plan, organise and analyse information.
• Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Acturis experience is desirable.
• Eligible to work in the UK.

#LI-JJG

Compensation and benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level; these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, covering up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax-effective stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, embedded into our organisation. Gallagher has led with a commitment to sustainability and supporting communities for over 95 years.

We embrace our employees’ diverse identities, experiences, and talents, which helps us serve our clients and communities better. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We pledge to make our recruitment process inclusive and accessible, and support our employees with long-term health conditions or disabilities.

If you require reasonable adjustments to your application, please contact TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, request a call back with your details.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be a Living Wage employer. We are committed to diversity and opportunity for all and oppose discrimination based on gender, marital status, race, disability, sexual orientation, religion, age, and other protected characteristics.

Gallagher believes in equal employment opportunity and prohibits discrimination by its managers, employees, vendors, or customers based on protected characteristics. We will make reasonable accommodations for known physical or mental limitations of qualified persons with disabilities, unless it would impose an undue hardship.