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We're seeking an experienced Account Manager to oversee operational relationships with key clients and ensure smooth delivery of services. In this role, you will focus on maintaining strong working partnerships, coordinating day-to-day activities, and supporting clients with operational needs and process improvements.

This position combines hands-on account management with operational oversight. You'll work closely with internal teams to address service issues, monitor performance, and help clients achieve their objectives. If you enjoy problem-solving, building rapport, and managing operational details, we'd like to hear from you.

Key Responsibilities:

Operational Account Management

Serve as the main contact for clients on all operational matters, ensuring expectations are met and service levels are maintained.

Build strong relationships to promote trust, collaboration, and long-term engagement.

Lead regular performance reviews with clients, sharing progress updates, usage data, and recommendations for improvements.

Service Delivery Coordination

Oversee the delivery of contracted services and solutions, ensuring adherence to timelines, standards, and agreed terms.

Respond promptly to client enquiries and operational issues, coordinating with internal teams to resolve them effectively.

Track and report on operational metrics, identifying any gaps and following up on corrective actions.

Manage renewal discussions, prepare proposals, and secure contract extensions in line with account goals.

Develop account plans that align operational performance with revenue objectives and client priorities.

Identify opportunities to enhance service delivery and drive additional value within accounts.

Process Improvement & Best Practices

Collaborate with cross-functional teams to streamline workflows, improve processes, and share best practices.

Provide clients with operational guidance, documentation, and training to support their success.

Maintain accurate records of account activity, agreements, and communications.

Qualifications & Experience:

Previous experience in an operational account management, client services, or similar role.

Background in managing service delivery or supporting operational processes for B2B clients preferred.

Strong organisational and time management skills, with the ability to prioritise effectively.

Excellent communication and interpersonal skills, able to build credibility with stakeholders at all levels.

Problem-solving mindset and the ability to handle operational challenges calmly and professionally.

Comfortable working in a fast-paced environment with shifting priorities.

Proficiency in Microsoft Office and familiarity with CRM or account management tools.

What We Offer:

Competitive salary with performance-based incentives.

Full-time, permanent role based in Glasgow with hybrid working options.

Supportive and collaborative team environment.

Opportunities for professional development and career progression.

Clear processes and tools to help you succeed in your role.

If you have a passion for operational excellence and client success, we invite you to apply today. We look forward to learning more about you.