Overview

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Account Manager to join a successful, well-established and market-leading, international business. This is a mobile position to cover the local area, with your home as your base. This would be classed as a remote / hybrid role, with the reporting office being Wednesbury. The business has an immediate opening to add to their customer account management team as a result of continued growth and new business wins.

While you may not know the company products and services, each day they work with businesses that impact the lives of millions of people in the UK. The business is ambitious and aims to grow in the UK service industry, with an unrelenting desire to become an employer of choice. It operates as a meritocracy and promotes and rewards individuals who deliver against objectives and show great performance. Ambition and enthusiasm are key traits of their employees who live the values of respect, integrity, exemplarity and responsibility.

To demonstrate their ethics and commitment, the company achieved Gold Medal Ecovadis status, positioning them among the Top 5% of the 150,000 companies assessed worldwide based on environment, labour and human rights, ethics and sustainable procurement, reflecting the quality of their CSR performance.

Role and Responsibilities

This appointment is critical in supporting the customer services, sales and account management teams in ensuring that each client account is managed professionally, and that every opportunity to add value and upsell is fully maximised. The role is varied, fast-paced and will require a high-calibre candidate who thrives in a dynamic environment, can juggle multiple priorities, and always keeps the customer at the heart of everything they do.

Key responsibilities include:

• Manage customer accounts with professional service, aiming to retain clients and optimise every sales opportunity.
• Collaborate with multiple departments and internal stakeholders such as the sales team, account managers, customer services, stores, operations and logistics.
• Develop relationships with customers built on trust, integrity and delivering commitments.
• Provide exceptional customer service to support retention and growth.

Qualifications and Skills

• Experience in a customer service driven environment with emphasis on key account management and sales.
• Natural confidence with exceptional interpersonal and communication skills.
• Highly organised, methodical and process driven with great attention to detail.
• Strong influencing and negotiating skills; commercially aware and highly analytical.
• Proactive, resilient and self-motivated with a positive mindset; highly personable, diplomatic and professional.
• Degree educated in Business Administration, Sales, Marketing, or related field (not essential).

Opportunities and Benefits

Energy and a results-driven mindset are valued, with genuine career opportunities into senior commercial or operational related roles available for those who perform. This is an exceptional opportunity to make a positive mark within the team and there are genuine career prospects within this multi-national business.

Application and Equality

For immediate consideration, send your CV without delay.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.