What is the opportunity

Our team thrives in a collaborative, progressing work environment where ideas are valued and innovation is encouraged.

Working as part of a team allows individuals to leverage each other's strengths and achieve shared goals efficiently. Opportunity to grow knowledge of Anti Money Laundering and Financial Crime.

In this role you will:

• Ensure Customer Due Diligence requirements are fully met and AML risks are considered in relation to non-personal customers for BOIUK.
• Review and interpret customer data in a timely manner, ensuring proactive management of cases including daily oversight of queues, whilst delivering against pledges and promises within Service Level Agreements.
• Provide assistance and support in enhancing the capability of Case Associates for better team performance and customer outcomes.
• Record and update all relevant information on Bank systems with high accuracy.
• Support the unit manager in delivering effective teamwork, implementing process improvements, embracing new technology and services, producing management information, driving performance, and evidencing high levels of customer service.

What will make me stand out:

Background in a compliance role within financial services.

Practical experience with enhanced AML risks and business account opening requirements, especially supporting account opening for customers with complex business structures in line with UK regulations.

Ability to analyze information and apply logical thinking to identify key issues.

Strong customer focus, delivery orientation, and collaborative problem-solving skills.

Proven coaching and mentoring abilities, with capacity to provide constructive feedback.

Excellent attention to detail, with emphasis on accuracy and getting it right first time.

Excellent communication skills, especially in dealing with customers regarding account opening requirements.

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The new BOI UK operating model aims to build on our strengths, break down silos, reduce complexity, and support our UK strategy.

The UK Operations business unit handles customer/account servicing, debt management, customer relationships, operational resilience, IT, Information Security, and supplier management, ensuring standardization and quality service.

Within UK Operations, various teams support retail and business operations, including NI & Partnership Distribution, NI Customer Contact Centre, Branch Fulfilment, Payments oversight, Belfast Cash Centre, Business Banking Operations, and services provided by BOI Group under intra-group arrangements.

Why work with us

We prioritize work-life balance with flexible working options, 24 days annual leave, and excellent pension contributions. We support diverse family needs with paid maternity leave, fertility and surrogacy policies, and working parent support.

Our employee wellbeing programs include assistance services, WebDoctor, and financial coaching. We encourage professional growth through educational and career development opportunities.

#li-hybrid #ij-hybrid

Key Competencies

• Accountable - Self
• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Champion Transformation - Self

Agency Assistance: Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs from agencies will not be accepted.

Inclusion & Diversity: We welcome applications from all backgrounds and provide accommodations for disabilities, neurodivergence, or medical conditions. Please complete this form if you require an accommodation. All information will be kept confidential and used solely for accommodation purposes.