Overview

Base pay range not specified. This role is a Service Manager based in Canterbury, Kent, with a 37.5 hour contract, 4 days in office and 1 day work-from-home, and a requirement to work approximately 1 weekend day every 4 weeks for on-call support. The service operates 7 days a week, with core hours 09:00-17:00 (30 minute break). The successful candidate will oversee daily operations, manage teams, ensure service delivery meets quality and performance standards across PMI and Private functions within the ADHD Service, and drive continuous improvement.

Responsibilities

• Lead and manage service operations, ensuring alignment with organisational goals, contract requirements, and clinical quality standards.
• Provide effective line management to team leads, senior administrators, and administrators.
• Oversee all operational activity and task workflows across the service.
• Monitor KPIs, audit outcomes, service targets, incident logs, and quality indicators; report findings to the Head of Operations and Directors.
• Collaborate with the Client Experience and Quality teams to review service feedback, investigate complaints and incidents, and identify and implement CAPAs (Corrective and Preventative Actions).
• Work with the Head of Operations and wider clinical logistics teams to ensure clinician capacity meets service demand.
• Act as a key point of contact for external stakeholders, ensuring timely and professional responses to service-level queries.
• Share critical updates and communications throughout the service to ensure alignment and transparency.

Person Specification

• Proven leadership experience in a target-driven operational environment.
• Experience in private or NHS healthcare systems desirable.
• Experience managing teams of 20+ employees.
• Ability to collate, analyse, and present data for decision-making and performance tracking.
• Excellent verbal and written communication skills, aligned with Psicon’s core values.
• Ability to think strategically while managing operational detail.
• Demonstrated ability to lead and motivate a team towards productivity.
• Professional confidence when working with internal and external stakeholders.
• Willingness to escalate concerns where KPIs/targets are at risk.

Working at Psicon

We value our employees as an integral part of our service delivery and invest in them. We aim to provide a vibrant, engaging, and challenging working environment aligned with our core values of trust, integrity, commitment and kindness, and our goals of providing the best possible customer service, efficient clinical work, a thriving and engaged workforce, and an inclusive organisation.

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

Benefits

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme: buy or sell back additional days.
• Well-being days.
• Pension scheme (with option for salary sacrifice).
• Cycle to work scheme.
• Birthday lie-in.
• Free breakfast, including "pastry Mondays".
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will support you.
• Psicon operates a safer recruitment policy and will require full referencing (covering a 3-year period), an enhanced DBS check, evidence of up-to-date mandatory training, and the right to live and work in the UK.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Mental Health Care