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Client:

Trust Ford

Location:

Colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fa452a4634a3

Job Views:

3

Posted:

18.07.2025

Expiry Date:

01.09.2025

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Job Description:

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.

The department acts as both a sales and customer serviceteam, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in ‘customers for life' through the prospecting and selling of ‘service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

• Are you driven in order to achieve set targets?
• Are you proficient in using Microsoft Software?
• Do you have both service and sales experience?
• Are you able to work effectively in a fast-paced environment?
• Do you have previous experience in a booking centre/call centre?
• Are you flexible and able to work overtime to suit the needs of the business?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking to start your career in Trust Ford, please apply online.

This is a Part Time position working 17 hours per week.

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave, pro-rata (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website