Amazon Advertising - Senior Customer Success Manager

Amazon Advertising - Senior Customer Success Manager

This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Recruiting Awesome Amazon and Marketplace Experts for the Best Businesses!

• Location: United Kingdom, France or Germany | Hybrid/Remote Working
• Key Feature: Join a hyper-growth tech company revolutionising eCommerce with AI-driven solutions

Want to be part of something truly Career Defining?

As the entire Amazon & Retail Media Landscape continues to evolve - and become even MORE VITAL to business strategy, our client is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment.

We are working with a market-leading, high-growth Amazon and Retail Media SaaS business that’s redefining how brands compete online. Their cutting-edge platform powers smarter eCommerce decisions for global brands across Amazon, Walmart, Instacart, and more. Backed by first-to-market technology, the company blends machine learning with deep category expertise—enabling clients to win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow.

The Senior Customer Success Manager will:

• Advise clients throughout their journey—from onboarding to advanced strategic optimisation
• Act as the voice of the customer, escalating and resolving complex issues with speed and empathy
• Support client growth by identifying upsell opportunities and introducing new features
• Collaborate cross-functionally to feed insights into product strategy and development
• Drive operational excellence by contributing to process improvements and knowledge sharing
• Experience managing an Amazon business—brand, manufacturer, or agency side
• Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable
• Yes these are skills - Super High Energy, industry passion, curiosity, ambition and humility.
• Analytical mindset and ability to derive insights from performance data
• Strong stakeholder engagement and communication skills, including at executive level
• Proficiency with CRM systems and a track record of successful project delivery
• Flexible, hybrid working model across major European locations
• Work with a dynamic, passionate team on a truly innovative product
• Fast-track career growth with mentorship and learning from industry leaders
• Make a measurable impact with some of the world’s most recognisable brands
• Be part of a company shaping the future of digital commerce

The role is fully remote as the business has no office presence. They plan to set up hubs in Major UK and EU cities so people can work at the pattern they most prefer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Advertising, and Marketing

• Industries

  Advertising Services and Marketing Services

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