Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose‑led, data‑driven, founder‑run and proudly independent. Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve. We’ve been named Campaign ‘Best Place to Work’ for the last five years, Campaign’s Independent Agency of the Year 2024, and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People‑First agency, and have earned a double‑gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites. Our independence allows us to focus 100% on delivering the right outcomes for our clients and brilliant people. We serve a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore. OUR VALUES

Commit to Doing the Right Thing (Act with integrity and accountability) Help People Flourish (Invest in people) Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU Working at Medialab comes with a competitive salary package, pension, season ticket loans, cycle‑to‑work scheme, weekly social events, and big summer/end‑of‑year parties. Additional benefits include:

Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi‑hours and work‑abroad scheme. Hybrid Working – Balance between home and office with flexible arrangements from day one. Career Growth – Meritocratic progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support. Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps, Mental Health First Aiders and unlimited free professional counselling. Supporting Families – Enhanced parental leave, flexible working and life assurance. Giving Back – Paid charity days and sustainability initiatives. Perks & Rewards – Retail discounts, long‑service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE The Analytics Executive is a critical member of the Apollo team, supporting the Analytics Manager in delivering high‑quality reporting and analytics services for client teams and stakeholders. This role is ideal for someone with 1‑2 years of professional experience in data analytics looking to grow their career in a mature yet agile team. YOUR ROLE & IMPACT

Manage and prioritise incoming tickets, ensuring accurate categorisation, tracking and timely resolution. Communicate effectively with stakeholders throughout the ticket lifecycle, setting and managing expectations. Ensure tasks are appropriately routed through tickets to maintain accountability and process adherence. Collaborate with team members to balance workloads and reassign tasks when needed. Provide accurate time estimates for task completion and ensure thorough ticket specifications. Proactively identify and resolve data collection or reporting issues, using tools such as SQL and Excel to reach accurate, reproducible conclusions quickly. Support daily system monitoring and alert handling to maintain the health and accuracy of our analytics platforms. Escalate high‑impact problems when necessary to prevent disruptions. Respond promptly to data/dashboard issues, leveraging monitoring and alerting systems for proactive problem detection.

Stakeholder Relationships & Communication

Build strong relationships with users through empathetic and professional communication. Keep stakeholders updated on open issues, ensuring transparency throughout the process. Use appropriate communication channels for different audiences, escalating updates when necessary. Share relevant updates with the right audiences, depending on severity and impact. Design, maintain and enhance dashboards to meet client and stakeholder needs. Ensure visualisations are accurate, engaging and aligned with client goals and expectations. Conduct quality assurance checks on dashboards after updates to ensure compliance with internal standards. Collect and incorporate feedback to create user‑friendly, impactful dashboards.

Client Reporting & Analytics Delivery

Deliver accurate, timely reporting that aligns with client marketing goals and KPIs. Conduct regular quality checks to ensure consistency and reliability of reporting systems. Stay informed about client channel mixes and marketing strategies to tailor analytics services effectively. Collaborate with team members to maintain a high standard of delivery across all projects. Configure our platform based on client requirements.

WHAT YOU WILL BRING TO THE ROLE Technical Skills (Essential)

A passion for data reporting and analytics, with experience using data visualization tools (e.g. Google Data Studio, Looker, Tableau, Power BI). Strong Excel skills, with exposure to data querying methods (SQL, etc.). Familiarity with collaboration and productivity platforms (Slack, Microsoft Suite, Google Drive, SharePoint). An enthusiasm for marketing, advertising, and data, coupled with a desire to deepen your analytics expertise. A basic understanding of monitoring and alerting systems for proactive issue management.

Technical Skills (Desirable)

Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas). Experience with helpdesk and ticketing systems (Jira, ZenDesk, Freshdesk) and a willingness to learn. Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem‑solving abilities with meticulous attention to detail. Effective organisational skills to manage workloads and meet deadlines consistently. A background in marketing, advertising, or media agency roles. Experience with digital marketing channels and web analytics tools. Familiarity with reporting on marketing performance and translating data into actionable insights.

Job Details Seniority level: AssociateEmployment type: Full‑timeJob function: Analyst, Engineering, and AdvertisingIndustry: Advertising Services Our Recruitment Process Referrals increase your chances of interviewing at Medialab Group by 2x. We encourage candidates to apply online and look forward to welcoming new talent to our London team. #J-18808-Ljbffr