Analytics Manager

Analytics Manager (Full-Time) - Salary – £52,675 - £61,454 (dependent on experience) - Hybrid working

Join OS Maps as we take the OS Maps app and service to new heights by improving our world-leading consumer mapping and route plotting/finding service, supporting our network of partners, delivering commercial growth and empowering our customers to meet their goals.

We want someone to help us help forge the future of the UK’s leading outdoor navigation app and help to carry the success that we have achieved in the UK to the rest of the planet.

It is our mission to help more people to get outside more often by growing and enabling safer and better outdoor adventures.

Our Growth Team is using cutting edge tools and technology along with creative thinking and robust analysis to unlock growth opportunities for OS Maps in the UK and beyond.

• We have integrated best in class product analytics tools that let us see how users get the most out of our app and which features we need to improve

• We are a team of passionate outdoor enthusiasts who are working to make the outdoors accessible for everybody

• The growth team is responsible for ensuring the future success of the product and are working creatively to find new ways to onboard and activate new users

About the role

As an Analytics Manager you will work closely with the OS Maps Growth Lead and be supported by the OS Maps Analyst as part of our Growth Team, tasked with bringing OS Maps to more users and subscribers than ever before. You will empower the OS Maps team to make better decisions by owning and developing our analytics strategy across product, marketing and performance to enable us to make better decisions, validate our successes and learn and adapt quickly when things go wrong.

OS have invested significantly in world class analytics tools to power our next stage of growth. Your role will be to help us develop our strategy and tracking plan to ensure we get the maximum value from these tools, deliver great experiences for our users and grow our subscribers and revenue.

Your responsibilities will include

• Owning the OS Maps Analytics Strategy and Tools

• Developing and maintaining our tracking plans and roadmap

• Continually developing and moving forward our analytics capabilities by keeping up to date with new tools, theory and practice

• Shifting our capability further into predictive and prescriptive analytics through dynamic modelling and live data

• Developing and maintaining our experimentation capabilities and filling a key role designing, implementing and reviewing experiments from within the Growth Team

• Developing our understanding of challenging key performance indicators such as LTV, CAC, Conversion, Retention.

• Leading the technical discovery, refinement and implementation of new analytics requirements with product and engineering teams, supported by the relevant Product Manager

• Working closely with product, marketing, partnerships and engineering stakeholders, including some external agencies

• Preparing and presenting updates and analysis to stakeholders right up to senior leadership level

• Planning and forecasting annual budgets and five year plans supported by our Finance Partner

Here is a snapshot of the technologies that we use

• Amplitude Analytics, PowerBI, Excel, Supermetrics, PostgreSQL, Google BigQuery, Adjust

What we’re looking for

We’re looking for a candidate who has experience in an analytics strategy role encompassing both app and web. Experience of working in a similar role at a consumer subscription product will be a great advantage, but not essential for the right candidate. While you don’t need to be an expert in the specific tools we use, you will need to demonstrate knowledge and experience in some key technical areas that underpin our analytics strategy such as product analytics and marketing attribution. You will have experience of developing and/or maintaining an end-to-end analytics strategy across app and web in a similar role.

Essential Criteria

• Experience in a data science or analysis is essential for this role, and related degree is preferred, but not essential if you can demonstrate that you have a good understanding of the fundamentals and equivalent work experience

• A good understanding of event-based analytics across both web and native app. Experience with Amplitude, Mixpanel, Firebase or a similar solution will be a significant advantage

• Experience in marketing attribution, in particular mobile attribution, particularly having previously used AppsFlyer, adjust, Branch or similar tools to attribute mobile app marketing traffic

• Proficient in at least one query language such as SQL

• You will have strong reasoning skills and experience of using data to validate or challenge an assumption such as looking for positive correlation between two actions in a data set

• Ability to work independently, managing your time effectively and meeting deadlines, checking in with your people leader for help when you need it and keeping them appraised of your progress

• You will have good communication skills and be able to articulate complex ideas and evidence in a way that is easy for others to understand

• Experience in PowerBI will be an advantage, specifically maintaining dashboards of critical business updates. Similar experience in Tableau or a related platform would be acceptable

• You will be an advanced user of Excel, and preferably advanced DAX skills to enable you to get the most from our PowerBI tool

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

• Salary – £52,675 - £61,454 (dependent on experience)

• Performance related bonus up to 10%

• A competitive pension scheme (OS contributes up to 12.07%)

• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years

• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave

• Free subscription to OS Maps

• Access to online learning platforms

• Coaching and Mentoring schemes

• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days’ leave for each year you work, up to 33 days

• Employee Assistance Programme

• Hybrid working

• Free onsite parking at our modern HQ in Southampton

• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

• Eyecare Vouchers

• OS Explorers Nursery discount

• Cycle to Work scheme

• We believe that as a company we should give back wherever we can, so we give you 1 day a year to volunteer for charities that are important to you, as well as offering a match funding scheme

Location: We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be based and required to spend 4 days a Quarter.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date: Sunday 20 July at 23:59

Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.