Overview

Application Support Specialist

Remote / CET Time Zone

Fluency in German / French and English

€64,000 per year

This is an opportunity for an Application Support Specialist to join an international business, as it continues its expansion into Europe.

You will play a key role in supporting the technology and systems that power the business in a role that combines Level Two Support, Technical Business Analysis, and QA, with a primary focus on bug triage, understanding issues, and coordinating with Level Three Support for fixes.

This is a fast-paced environment with a startup mentality, and you’ll need to be comfortable with autonomy and have the ability to work independently.

Responsibilities

To be successful in this role you will need the following experience:

• Application Support (Level 2/3), Business Analysis, Quality Assurance
• Microsoft Dynamics 365 or Salesforce and e-commerce platforms
• Hands-on experience supporting SaaS business tools (marketing, translation, compliance) such as Iterable, Smartling and Iubenda
• QA knowledge (functional, regression, integration testing)
• Experience working in Agile/Scrum environments with tools such as Jira or Azure DevOps
• Fluency in German, French, and English (written and spoken)
• Insurance, Fintech or similar Regulated Industries
• Knowledge of SQL, APIs, System Integrations
• Multi country system rollouts

This is a fully remote role working within the CET time zone and location preference is Czech Republic, Slovakia, Poland, Germany, Switzerland, Belgium or UK.

Location & Opportunity

It’s an exciting time to join the business and a great opportunity to progress your career as the expansion continues.