Join to apply for the Area Manager (National Careers Service) role at CXK

This is a permanent, full-time role based in the Southeast region (Kent, East Sussex and Berkshire) with a field-based/hybrid arrangement. Salary: £34,325 - £38,658 per annum (depending on experience). Hours: 37 per week. Reports to: Regional Manager.

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

• Ethical – We work with professionalism, honesty and integrity
• Passionate – We reach out enthusiastically to all who need our support
• Innovative – We inspire, enhance and improve
• Collaborative – We engage, support and share with others

You can click here to learn more about us.

The National Careers Service

The National Careers Service provides free, professional careers information, advice, and guidance to help clients make decisions about learning, training, and work at any stage of their career. The service is available to anyone living in England and aged 13 or over. Through the National Careers Service, anyone can access professional careers advice and support for free via webchat, telephone, and face-to-face with a qualified careers adviser in the local area. Our skilled careers advisers can provide support on any aspect of a client’s career journey.

The Team

As part of the National Careers Service management team in the Southeast, you will be part of a small management and strategic team with an overview of a cohort of experienced Careers Advisers, trainees, tracking and admin staff that support clients by providing Careers Information, Advice, and Guidance (CIAG) and monitoring client journeys.

About the Role

We’re seeking an inspiring, dedicated, and compassionate Area Manager to lead, support, and manage a team of careers advisers delivering the National Careers Service within the community. You will design and deliver high-quality, innovative services tailored to customer needs, while driving team performance to meet targets and uphold impartial careers information, advice, and guidance standards.

You will ensure the successful delivery of services across community venues, Job Centres, education providers, and online platforms. The role blends performance management, resource planning, and partnership building with oversight of daily operations. You will ensure effective use of data and CRM systems, deliver training to staff, and identify opportunities to expand and enhance service delivery.

This position requires travel and may include covering out of hours, weekends and bank holidays in line with First Contact requirements. On-call payment is received monthly.

About You

This is a fantastic opportunity for someone with management experience to lead by example, use innovation and action ideas with urgency. The successful candidate will be passionate about delivering high-quality services that truly make a difference, with an eye for detail and a commitment to excellence. You’ll inspire those around you to meet the highest standards, from National Careers Service and Ofsted requirements to safeguarding and equality. Successful candidates will welcome feedback, see it as a chance to improve, and take pride in growth through continuous professional development. You will need to be adaptable and resilient and thrive in changing circumstances while keeping people at the heart of what you do.

Skills and Knowledge

We are proud to be a disability confident and equal opportunities employer and actively promote diversity within our workforce.

• Relevant experience and knowledge of the employability, careers and charity sector
• Leadership experience, set challenging targets and provide robust people and performance management
• Full UK driving licence and use of own vehicle
• Experience of using Microsoft Office packages, including Outlook, Excel, Word and PowerPoint
• Excellent oral and written communication skills
• Proven track record of working in a target driven environment, and ability to meet or exceed contract targets
• Proven ability to negotiate with others to secure new business opportunities and increase performance or outcomes
• Occasional willingness to work outside office hours to respond to role demands
• Strong communication and interpersonal skills, with experience liaising with multi-agency professionals
• High level of organisational skills, efficiency and results orientation with good time management
• Ability to build effective relationships with partner agencies and organisations

Please view the job description and person specification by clicking here.

Employee Experience

A career with CXK is deeply rewarding and helps you empower clients to take positive steps into education, employment, or training. CXK supports staff growth, inclusion and wellbeing.

Benefits of working with us

Our employee benefits include:

• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
• Benenden private healthcare cover
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives

Recruitment Timeline

This recruitment round will consist of a competency-based interview and a pre-interview exercise.

Useful Information

If you have any questions, please contact the Recruitment Team at recruitment@cxk.org.

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Education

Industries

• Non-profit Organizations and Education

End of description.