Overview

Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services. This role will play a significant part in our transformational AI portfolio of work within the firm. You will be part of the extended leadership team to influence and drive forward strategy. The purpose of the function is to apply AI to improve employee experiences and provide time back to employees to work on value adding tasks. You’ll be based in one of our UK locations with hybrid working.

Responsibilities

• Lead AI Discovery: Proactively identify and assess AI opportunities, conducting thorough analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency.
• Solution Design & Development: Create detailed requirement documentation and define requirements for AI solutions, collaborating closely with Subject Matter Experts (SMEs) and developers.
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of AI solutions.
• Project Management: Oversee all aspects of AI projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams.
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future AI opportunities.

Essential qualifications

• Process Design & Analysis: Proven experience in process design using tools like Visio, incorporating process mapping and task capture techniques, with a focus on identifying AI opportunities. Experience evaluating business processes for technology suitability, such as NLP, GenAI & machine learning. Experience writing test scenarios and creating test data.
• AI Expertise: Demonstrated success in delivering AI based solutions. Strong understanding of leveraging AI, prompt engineering and data science to optimise and enhance AI based solutions.
• Analytical skills: to define clear and actionable requirements for the agentic AI solution, ensuring alignment with business objectives and facilitating effective collaboration between stakeholders and technical teams.
• Project & Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast-paced environment, including senior stakeholder management (partners and directors). Experience working with offshore teams. Certified in Business Analysis or Project Management. Experience supporting the testing lifecycle for a solution.
• Problem-Solving & Continuous Improvement: Excellent problem-solving skills with a demonstrated ability to think creatively and apply Continuous Service Improvement (CSI) methodologies to enhance solution effectiveness. Proven ability to identify potential issues and develop innovative solutions.
• Communication & Collaboration: Excellent presentation, influencing, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals. Ability to evangelise the benefits of AI to key stakeholders.
• Bachelors or Masters degree (or equivalents) in Data Science or Artificial Intelligence

Desirable qualifications

• Professional services industry experience.
• Software development background
• Experience / Certified in cloud platforms.
• Certification in Prompt Engineering.
• Data Scientist certification.
• Demonstrates a strong understanding of and passion for AI and it\'s most up to date applications and use cases.
• Certified in Azure AI Fundamentals.