Overview

Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services. This role will play a significant part in our transformational AI portfolio of work within the firm. You will be part of the extended leadership team to influence and drive forward strategy. The purpose of the function is to apply AI to improve employee experiences & provide time back to employees to work on value adding tasks.

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Through a broad range of expertise, Deloitte helps clients become leaders. We invest in outstanding people, build teams of future thinkers, and empower them to reach for and achieve more. Our values guide decisions and actions: lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.

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The role drives programmes through Continuous Service Improvement (CSI), redesign, and helps build requirements for AI-powered solutions. You will establish and maintain relationships with partners & directors across the business to identify future opportunities for AI solutions and realise the benefits and outcomes. You will be supported by a diverse team of technologists across locations.

Responsibilities

• Lead AI Discovery: Proactively identify and assess AI opportunities, conduct thorough analyses to determine feasibility and potential benefits, focusing on driving business value and efficiency.
• Solution Design & Development: Create detailed requirement documentation and define requirements for AI solutions, collaborating with Subject Matter Experts (SMEs) and developers.
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, lead change management activities, including training, to ensure smooth adoption of AI solutions.
• Project Management: Oversee all aspects of AI projects, including deadlines, responsibilities, risks, issues, and coordinating testing with operations and technology teams.
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future AI opportunities.

Essential qualifications

• Process Design & Analysis: Experience in process design with tools like Visio, process mapping, and task capture; evaluating business processes for technology suitability (e.g., NLP, GenAI, ML); writing test scenarios and creating test data.
• AI Expertise: Proven success delivering AI-based solutions; understanding of AI, prompt engineering and data science to optimise AI solutions.
• Analytical skills: Ability to define clear, actionable requirements for AI solutions and align with business objectives.
• Project & Stakeholder Management: Ability to manage multiple projects in a fast-paced environment; senior stakeholder experience; offshore team experience; BA or PM certification; testing lifecycle support.
• Problem-Solving & CSI: Strong problem-solving skills with CSI experience to enhance solution effectiveness and proactively address issues.
• Communication & Collaboration: Excellent presentation, influencing, and documentation skills; ability to evangelise AI benefits to stakeholders.
• Education: Bachelors or Masters in Data Science or Artificial Intelligence (or equivalent).

Desirable qualifications

• Professional services industry experience
• Software development background
• Cloud platform experience or certification
• Prompt Engineering certification
• Data Scientist certification
• Strong understanding and passion for AI and its current applications
• Azure AI Fundamentals certification

Additional

Hybrid working policy applies; based in a UK location with possible in-office, client site, and remote work. The role includes considerations around independence controls and regulatory requirements as part of Deloitte’s policies. For return-to-work opportunities and further details, discuss with your recruiter.