Job Title: Assistant General Manager Reporting to: General Manager Salary: Competitive Career Development: Progression expected Overall purpose of the role To take control of delegated responsibilities and uphold the standards of service at The Rose & Crown through effective management of staff, training of new staff and customer interactions. Main duties and responsibilities As the Assistant General Manager you will be responsible for: Assisting with event schedule, coordination and execution Total service management while on shift; overlooking the floor, bar and communication with kitchen Training and managing the team to ensure order of service and standards are upheld. Good building maintenance and ensure equipment is functional, presentable and clean. Ensuring daily service checklists are completed, as well as additional task lists. Presentable and professional team, following uniform standards. Assist with operational management, suppliers, stock-takes, ordering & inventory. Drive up-selling opportunities and menu training for the team to drive revenue. Completing duties like EOD's reports and audits to improve operations and site H&S. Reporting performance and success of the site to operations manager Inputting / recording FOH deliveries / invoices so cost prices are always up to date. Qualifications & Experience License to sell alcohol Food hygiene level 2 or above Behaviours Able to effectively manage a large team Understanding of Health and Safety Procedures Able to make considered decisions and communicate to relevant colleagues Measures of Success Maintained or improved weekly revenues Maintained or improved staff costs/revenues (less than 28%) Maintained or improved public reviews Maintained or improved GP (%) Success scores on mystery diners reports TPBN1_UKCT