About CLS

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward‑thinking.

Job information

• Functional title - Infrastructure Unix Support
• Department - Technology
• Report to - Vice President

Key Responsibilities

• Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalat[e] problems as appropriate.
• Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
• Investigate defects or problems; work with internal CLS teams and external vendors to identify solutions and support any fixes that are required as part of service improvement.
• Follow the CLS Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relate items in Test and Production environments.
• Upgrade or maintain software at a time when the impact to the business is minimised. Execute the failover for the Linux and application services as required.
• Create, maintain and review operational process and support documentation.
• Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
• Participate in planned weekend work as required.
• Perform monthly operating system security patching.

Strategic

• Ensure CLS internal systems are managed to the highest standard by following industry best practice.
• Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle.
• Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes.

Leadership

• Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
• For any Projects you are working on, be accountable for the successful transition of new IT services into support, meeting the team’s service acceptance criteria.

Success Factors

• Possess a strong service‑oriented mind set who can consistently deliver a high level of service to the business.
• Be able to manage their time effectively and prioritise their own workload in order to meet changing demands from the business.
• A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
• Ability to engage with the business to effectively support the environment with some oversight.
• Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required.
• Maintain and troubleshoot backup systems.
• Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, datacentre server hardware infrastructure.
• Bachelor’s degree or equivalent.
• Prior IT operational support experience across business‑critical Production infrastructure support, applications and database services.
• Industry standard IT certification – AWS / Linux (Redhat)/ VMware/ Symantec VCS.
• ITIL certification.

Our commitment to employees

We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people.

Benefits

• Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days.
• Private medical and dental cover and life insurance.
• Generous pension contributions in the UK and Asia; matching 401(k) in the US.
• ‘Locate for your day’ hybrid working – 2 days a week in office.
• Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
• Paid parental leave / Coaching and support services.
• ‘Heads down days’ with no meetings on the last Friday of every month.
• Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network).
• Social events.

Awards

• The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards.
• Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Financial Services, Banking, and Investment Banking