Overview

We are seeking a motivated and detail-oriented Client Services Associate to support our operations within Client Services team in delivering high-quality campaigns and contributing to long-term business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, client-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.

• Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales. Together, the teams will ensure Digital strategies are aligned with overall business strategy.
• Innovate with purpose: You will work closely with Client Services and Sales to support reporting, billing, and program health checks to drive increased revenue growth. You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech.

Key Responsibilities

• Client Services Support
  • Partner with Commercial Leads to assist in the successful enablement of client strategies.
  • Support coordination cross-functional teams to keep projects on track.
  • Support in creating and maintain project timelines, ensuring key deadlines are met.
• Campaign Delivery & Reporting
  • Monitor ongoing campaign activity, flagging optimisation opportunities and trends.
  • Preparing client reporting on campaign performance and insights.
  • Assist with end-of-campaign analysis, capturing learnings to inform future activity.
  • Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
• Strategy Enablement & Growth
  • Contribute to the team’s work on developing and implementing long-term, revenue-generating strategies.
  • Support the tracking and analysis of internal business performance metrics.
  • Stay up to date on digital behaviours, trends, and best practices to provide fresh insights to clients and the team.
• Client & Product Knowledge
  • Build strong internal working relationships through clear communication and reliable client support
  • Develop expertise in Epsilon products and services.
  • Contribute to client strategy discussions by sharing observations and insights from campaign performance.

Who You Are

• An analytical mindset with the ability to explore data and spot useful patterns.
• Awareness of digital behaviour, marketing trends, and customer journeys.
• Strong organisational skills with the ability to juggle multiple tasks and priorities.
• A process-driven approach combined with empathy for customers and a passion for growth.
• Clear and confident communication skills, both written and verbal.
• Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
• 1–2 years of experience in account management, project management, or the digital media industry (preferred).
• A self-starter mindset and eagerness to learn in a dynamic, fast-paced environment.

Additional Information

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.