Associate Director - Pension Administration Operations

Associate Director - Pension Administration Operations (Manchester, Birmingham, and Reading)

The Head of Sites for Manchester, Birmingham, and Reading will play a pivotal leadership role in managing and overseeing operations across multiple locations for our pensions administration services. With a focus on operational excellence, team leadership, and client satisfaction, the individual will ensure seamless coordination between sites, maintain compliance standards, and drive innovation within the organisation, working with peers to deliver consistent service across administrative sites.

This role can be based in any of our city centre offices, but Manchester, Birmingham, or Reading office is preferred, with a hybrid work style.

What does the role entail?

1. Develop and implement a cohesive strategy for the seamless operation of the Manchester, Birmingham, and Reading offices.
2. Align site-specific goals with the broader organisational objectives of the pensions administration department.
3. Identify opportunities for efficiency improvements and foster a culture of innovation, continuous improvement, and collaboration.
4. Ensure that each site operates efficiently, meeting deadlines and delivering high-quality pensions administration services.
5. Monitor and maintain compliance with relevant regulations, standards, and policies across all sites.
6. Oversee resource allocation to ensure optimal staffing levels and workload distribution across locations.
7. Provide strong leadership to site managers and their teams, fostering a collaborative and supportive work environment.
8. Identify training and development opportunities to enhance staff skills and capabilities.
9. Lead by example, promoting a culture of respect, professionalism, and customer focus.
10. Act as the primary contact for key clients and stakeholders, ensuring their needs are met and expectations exceeded.
11. Represent the sites in senior management meetings and provide updates on operational progress and challenges.
12. Build and maintain strong relationships with clients to support retention and growth.

What we're looking for

• Proven experience managing multiple sites or large teams within pensions administration or financial services.
• Strong leadership and people management skills, with the ability to inspire and motivate diverse teams.
• In-depth understanding of pensions administration processes, regulations, and best practices.
• Excellent written and verbal communication skills, adept at engaging stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Ability to travel between Manchester, Birmingham, and Reading, as required.
• Experience with change management and process optimisation.

What you can expect in return

• A competitive salary and market-leading bonus scheme with stretch targets for high performance.
• Study support to help achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions.
• A friendly, supportive team to help you deliver your best work.

Find out more about us and our benefits at Isio - Careers & Benefits.

What's next?

Click 'apply' and follow the simple online application process.

At Isio, we are committed to fostering an inclusive, equitable, and diverse workplace where colleagues feel they belong, regardless of background or differences. We uphold values of respect, fairness, and inclusion in all actions and decisions. We believe these principles create a stronger, more innovative, and supportive environment for all, and enhance the quality of advice and support we provide to our clients.

We have offices across the UK, and many roles offer a hybrid, flexible approach to work to support work-life balance. Isio Group is an equal opportunities employer and welcomes applications from all qualified candidates. If you require reasonable adjustments at any stage of the recruitment process, please email hrrecruitment@isio.com.