Authorisations Manager

Summary
Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!

About the Role

The Authorisations Team within QFP are responsible for vetting of new Adviser or Appointed Representative (AR) firm applications into QFP as well as AR Contracts, AR/Role transfer applications, Introducer applications and outbound regulated references.

As the Manager of the team, you will take responsibility to ensure the day-to-day operations run smoothly and that the team adhere to written procedures and standards, ensuring all advisers and firms entering the business can be deemed fit and proper, ultimately protecting customer outcomes. Performance Management of your staff is a key responsibility along with reporting team outputs to Management along with supporting the business with their growth strategy. Risks and controls within the area are also a key focus and maintenance of the teams Risk and Control Self-Assessment (RCSA) will form part of your role on a day-to-day basis.

Key responsibilities include:

• Oversight for the team (circa 8-10 direct reports and 8 non-direct reports including an Assistant Team Manager) managing and distributing day to day workload, ensuring output is in line with Quilter and regulatory standards.
• Manage and maintain a detailed capacity plan in order to call out where resource challenges may occur, looking ahead to forecast potential spikes in workload or impactful period of reduced resource.
• Performance management of the team, including objectives setting, appraisal activity and managing underperformance.
• Identify training & support requirements for team members to enable appropriate training and coaching activity.
• Escalate identified operational, control and process risks to the Senior Management and wider business as appropriate.
• Provide guidance and decision on cases that meet/don't meet Business Standards.
• Working alongside the Business Standards Team and Regulatory Lead to translate any changes in regulation and QFP appetite decisions into practical application within Authorisations. An example of upcoming change is Consumer Duty and automation of which will play a key part in this role throughout the year.
• Proactively work with the regulator to ensure an open line of communication, active case management for non-routine cases and be recognised as a key contact by the regulator for queries and feedback.
• Work closely with colleagues across QFP, for example Recruitment & Establishment Director, to identify process improvements and be recognised as a key contact for complex case discussions, feedback and queries.

• Strong, demonstrable team management experience is essential
• Time management and organisation skills must be of a high quality
• Self-motivated with a keen, can do attitude
• Knowledge of FCA fit and proper guidelines and experience of working within a financial services network is essential

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