* To lead and deliver the operational effectiveness of Back End Operations* Management of the execution of key services to support subsidiary e-store (Merchandising, D2C Operations, L1 Support)* Responsible for supporting subsidiaries to achieve their agreed targets for direct eStore sales by* Executing changes on S.com. estore & e-promoter to agreed timelines* Resolving issues and queries that impact sales* Operate an effective Support service to markets, tracked and measured against SLAs* Be a primary point of escalation for issues where the structure or design of the service has impacted performance; resolving issues and handle the impact of issues* Establish processes, SLAs, determine priorities, schedules, plans and necessary resources to ensure completion of projects and requests on schedule and on-budget* Monitor performance, design and implement programmes to improve the performance of the service* Work with customers (European Markets) and suppliers (EHQ, HQ) to understand requirements. Build operational improvement plans to enhance the service. Hold regular reviews with key markets to track improvement progress.* Constantly communicate performance to senior partners and local markets* Out of hours working - for key events / flagship launches there will be a requirement for out of hours working in order to work with the HQ teams in Korea (including regular travelling in Europe or to Korea).* Experience with, or deep understanding of the D2C e-store within consumer electronics industry.* Ability to lead a team (circa 40) and inspire third party resources to deliver against stretching deadlines* Manage diverse teams with different specialist skills to execute changes on S.com & estore. Example skills include estore merchandising, web publishing, web coding, web component management, QA and so forth.* Flexibility to deal with an evolving team over many nationalities, languages and time zones* The ability to package and present ideas & performance updates with clarity* Strong Senior Partner management experience, gained in complex, matrix and European environment (2+ years). Ability to build and maintain a network of partners, develop relationships to deliver change across e-store and wider digital operations* Experience handling and developing teams* The ability to design, build, handle, evolve, track and report a European wide operational service* Excellent written and verbal communication (clear, accurate, complete, impactful)* Demonstrated business results from delivering on-time and handling to large marketing budgets* Ability to work within a fast paced, high pressure environment* Big brand experience* Global or European experience* Overarching attitude/role but hands-on if needed* Excellent communication skills and partner management* Ability to work in a fast paced environment* Leader and motivator* Critical thinking and pragmatic/focused approach to delivery* Expansion of Back End Ops to support EU7 subs* Increased engagement from subsidiaries* Recognition as key contact for e-store enhancements implementation and understandingWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click :
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- Location:
- United Kingdom
- Salary:
- £100,000 - £125,000
- Job Type:
-
FullTime
- Category:
-
IT & Technology