• Extensive knowledge of building construction, services, defects and appropriate remedies
• Extensive experience of dealing with members of the public in a building repairs & maintenance environment
• Experience of managing refurbishment works in compliance with Health & Safety

Legislation

• Experience of ordering and processing repair orders, including the use of Schedule of Rates
• Experience of interpreting and collating Stock Condition data and in using 'keystone' or similar type of asset database
• Experience of managing DLOs and the management of small programmes of responsive and planned works
• Ability to prepare specifications, schedule of works and estimates.
• Ability to organise, plan and prioritise work often under pressure
• Some experience of using computerised repair systems is desirable
• Strong written communication skills with the ability to compose letters, reports and specifications
• Strong verbal communication skills with the ability to communicate at all levels with the public
• Good IT skills with familiarity of software packages including Word and Outlook
• Strong teamworking skills with the ability to work effectively as a member of an established team and to actively contribute towards the development of the service
• Flexible approach to the requirements of the post
• Excellent customer care skills and assertiveness skills when dealing with customers and colleagues when delivering to the standards defined, whilst maintaining the ability to remain polite, courteous and sympathetic to the needs of others
• Strong interpersonal skills with the ability to remain calm under pressure and deal with difficult situations effectively
• Good organisational skills with a methodical approach to work whilst paying attention to detail and able to cope with a demanding workload
• Good people management skills with the ability to effectively supervise and motivate labour resources is desirable
• Ability to travel across the borough in order to undertake site visits
• Understanding of the needs of vulnerable people is desirable
• Basic Disclosure Scotland Check

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

HYBRID WORKING AVAILABLE