Overview

Business Analyst - Transformation & Business Support | Fletchers Group

Location- Hybrid - with in-office coworking in Southport, Manchester, or Liverpool at least 1-2 times every two weeks.

We are on a mission to make Fletchers better, faster, and stronger. We need a Business Analyst who can turn insight into action. In our Transformation & Business Support team, you will work at the heart of change, leading analysis across projects and programmes of every size, from game-changing tech rollouts to smart process improvements. You’ll collaborate with people across the business, uncover opportunities, and shape solutions that deliver measurable impact. Every recommendation will help us work smarter, move quicker, and grow stronger, while keeping our people and clients at the centre of what we do. If you thrive on problem-solving, influencing change, and seeing the difference your work makes, this is your opportunity to help us supercharge growth and transformation.

In return Fletchers offers:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, with option to purchase up to 3 extra days per year, until long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees

• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Main Responsibilities

• Lead business analysis for change projects and programmes (of all sizes) from concept to operational acceptance.
• Develop robust business ideas and opportunities using BA tools and techniques such as Gap Analysis, Cost-Benefit Analysis, POPIT and data modelling/analysis.
• Analyse performance data and model processes to identify improvement opportunities.
• Apply BPMN 2.0 standards to model effective business processes and deliver quantifiable improvements.
• Engage stakeholders (at all levels) to capture, challenge and prioritise change requirements.
• Define and own BA activities, plans, and milestones from solution concept to full implementation.
• Collaborate with technical teams to articulate business needs, ensure feasibility, and support development and testing.
• Provide coaching and oversight to junior analysts to support high-quality results and professional growth.
• Build a positive culture of change by communicating outcomes thoughtfully and proactively.
• Support operational integration of improvements into standard ways of working (e.g. SOPs, training, visual management).
• Track and drive the implementation of changes at pace, focusing on the outcome and measurable impact needed.
• Contribute to the continuous development of our BA Practice (tools, techniques, ways of working etc.).

Essential Skills and Experience

• 2:1 degree (or equivalent), ideally in a STEM subject.
• BCS Diploma in Business Analysis (or IIBA CBAP) - partial or working towards.
• Proven experience delivering business solutions balancing time, cost and quality.
• Strong analytical skills; confident in Excel (SQL desirable).
• Familiarity with BA tools such as Jira, Miro, Visio, and MS365 (or equivalents).
• Comfortable with both waterfall and agile delivery methods.
• Excellent stakeholder engagement and problem-solving skills.
• UK-based with full right to work.
• Willingness to travel to our offices 1-2 days every 2 weeks.

Desirable Skills and Experience

• Experience in the Legal Sector (Personal Injury/Clinical Negligence).
• Knowledge of Proclaim or similar case management systems.
• Lean Six Sigma or process improvement accreditation.
• TOGAF or other enterprise architecture qualification.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we've evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We work across England, with offices in Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton and Cambridge. We offer hybrid and flexible working practices balancing home and office collaboration.

We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a focus on colleague wellbeing and happiness. We offer strong hybrid and flexible working arrangements to support balance and performance.

At Fletchers, we value connection and collaboration. We provide opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here—from apprenticeships and professional qualifications to senior roles and Partnership.

We seek a broad range of challenging, high-quality legal work and invest in development with many colleagues pursuing relevant qualifications. Our benefits package is designed to grow with you, including base pay and bonus structures that recognise high performance.

Join us and be part of a law firm that's growing and redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from all backgrounds. We are committed to providing a culture and environment where everyone can thrive, supporting Disability Confident schemes and other diversity standards.