Overview

Business Change Officer | 8830 | Fixed Term Contract/Secondment Opportunity until 31/10/2027 - 2 Roles Available | 37 hours per week | £39,862 - £41,771 per annum | Scale J | Norwich

We’re looking for a Business Change Officer to join Norfolk County Council (NCC) to support work on our most complex, long-standing, and systemic challenges. It’s an interesting and challenging role, one that focuses on the people side of change. You will be involved in driving the adoption, embedding and sustaining of implementation of solutions and the associated change to deliver benefits for the council, those who use our services, and Norfolk residents.

Organisational context

At NCC we are fiercely ambitious for the people of Norfolk and strive to be one of the highest performing counties in the country. Our Corporate Strategy is Better Together, For Norfolk. Our vision has three guiding principles:

• We want Norfolk to be the place where everyone can start life well, live well and age well, and where no one is left behind.
• We want our economy to be vibrant, entrepreneurial and sustainable, supported by the right jobs, skills, training and infrastructure.
• We want our communities to feel safe, healthy, empowered and connected, their individual distinctiveness respected and preserved.

Our values set out what’s important about how we work, giving us a shared language and meaningful guide to help us deliver services in a way that underpins and reflects our commitment to the people of Norfolk.

Core values

• Accountable - We are honest and accountable.
• Inclusive - We champion inclusivity and equity.
• Ambitious - We want a better future for Norfolk.
• Trusted - We build and maintain trust.

Role purpose

The Business Change Officer is a key role and will work collaboratively with colleagues to support the design and delivery of people-centred public services. It will involve working with our key departments across the organisation to ensure positive outcomes for the people of Norfolk.

Key responsibilities

The role will:

• Support managers and teams to embed changes through redesigning ways of working, ensuring appropriate training plans are developed and there is effective communication of the change.
• Focus on what people need to do differently to deliver the desired change.
• Be a strong advocate of collaborative working, evidence-based decision making and a methodological yet flexible approach.
• Be a key member of the team that reports to one of the Business Change Managers.

Candidate profile / qualifications

To be considered for this role you’ll need to be great at working with people.

You will have experience of working on successful business change and ideally you’ll have worked in a large, complex environment. You’ll understand the importance of taking a holistic approach on complex business change and be good at working with stakeholders to build and maintain buy-in. You’ll be able to undertake gap analyses and assess readiness for change. You’ll also have experience of leading others through business change, using a range of interventions, training and support to deliver sustained results and achieve desired project outputs.

We’re looking for someone who can work collaboratively and gain the confidence of their stakeholders, can assimilate information quickly, simplify and communicate complex concepts and who is confident in working in a multi-disciplinary team. You will be able to negotiate conflicting needs to an amicable solution and evidence the impact of change. You will have experience of leading teams successfully. You’ll need first-class communication and relationship-building skills, a positive and proactive approach, the ability to manage your own workload and a real desire to drive collaborative and evidence-based change.

Work approach and environment

We know we’re asking for a lot, but in return we think we have a lot to offer. There’s the role itself, where you will play a key role in developing and implementing a new approach to challenges that will have positive benefits for the county of Norfolk and could lead to new good practice. Then there’s the working environment here, where we put work-life balance at the forefront and offer flexible, hybrid working arrangements, all underpinned by first-class technology. We’re open to people working from home for a significant portion of the time, but if you’re already in (or would consider relocating to) Norfolk, we think our unique blend of beaches, broads, countryside, culture and cuisine is hard to beat!

How to apply

If you’re still reading, and you think you have what it takes, then we would love to hear from you. For an informal conversation about the role please contact John Neild at john.neild@norfolk.gov.uk.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need
• Financial benefits such as:
• Norfolk Rewards – employee discounts on groceries, clothes, holidays, technology, gym membership, trips to the cinema and days out
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Advances on travel expenses
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax-efficient options for extra pension and bikes
• Access to tax-efficient car lease scheme for greener travel (subject to eligibility)
• A referral payment when you refer someone to a hard-to-fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 5th September at 23:59

All other applicants closing date: 19th September at 23:59

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county is a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high-quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities to provide the people of Norfolk with excellent services.