Overview

Business Change Officer | 8830 | Fixed Term Contract/Secondment Opportunity until 31/10/2027 - 2 Roles Available | 37 hours per week | £39,862 - £41,771 per annum | Scale J | Norwich

We’re looking for Business Change Officer to join Norfolk County Council (NCC) to support work on our most complex, long-standing, and systemic challenges. It’s an interesting and challenging role, one that focuses on the people side of change. You will be involved in driving the adoption, embedding and sustaining of implementation of solutions and the associated change to deliver benefits for the council, those who use our services, and Norfolk residents.

Responsibilities

• Work with key departments to design and deliver people-centred public services and ensure positive outcomes for the people of Norfolk.
• Support managers and teams to embed changes through redesigning ways of working; develop training plans and communicate the change effectively.
• Focus on what people need to do differently to deliver the desired change; advocate collaborative working, evidence-based decision making, and a methodological yet flexible approach.
• Be a key member of the team reporting to a Business Change Manager; lead others through business change, using interventions, training and support to deliver sustained results and project outputs.
• Undertake gap analyses and assess readiness for change; negotiate conflicting needs to achieve amicable solutions; evidence the impact of change.
• Build and maintain stakeholder buy-in in a multi-disciplinary environment.

Requirements / Qualifications

• Experience of working on successful business change in a large, complex environment; ability to take a holistic approach to complex change.
• Strong communication and relationship-building skills; ability to assimilate information quickly and simplify complex concepts.
• Ability to manage workload and drive collaborative, evidence-based change; experience of leading teams successfully.

Benefits and other information

Flexible, hybrid working; home working possible; Norfolk location benefits. See job description and person specification for criteria. Redeployment and closing dates as specified.

For an informal conversation about the role please contact John Neild at john.neild@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as Norfolk Rewards discounts, Blue Light card, relocation expenses (where applicable), travel expenses advances, LGPS with benefits, pension savings options, bike scheme, and employee referral payments.

Redeployment closing date: 5th September at 23:59. All other applicants closing date: 19th September at 23:59.

All other information about Norfolk County Council and its services is available on request.