Business Continuity and Resilience Officer

We are Hastings Direct, a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have invested in our data and tech capabilities and foster a 4Cs culture. We serve over three million customers and invite you to join us to contribute to an exciting growth chapter.

Role Summary

We are looking for a Business Continuity and Resilience Officer to help drive our Operational Resilience Programme. You will work with teams across the business to ensure solid Business Continuity Plans are in place and support broader resilience efforts.

What You'll Be Doing

• Work with teams across the business to provide guidance and advice to create and update Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), ensuring they are practical and effective.
• Offer advice and training on what good business continuity looks like.
• Map processes and assess potential customer impact to support resilience work.
• Lead our network of business continuity champions and clarify expectations.
• Carry out due diligence on third-party suppliers.
• Keep policies, standards, and guidance documents up to date.
• Support the Senior Operational Resilience Manager and Risk Director to grow and improve resilience and continuity programmes.

What We're Looking For

• Experience in business continuity, operational or tech resilience—ideally in UK Financial Services and in a 2nd line or assurance role.
• Good understanding of UK Financial Services regulations.
• Confident reviewing and challenging continuity plans and test outcomes.
• Strong analytical skills and attention to detail.
• Great communicator who can work with people at all levels.
• Ability to translate regulatory requirements into clear, practical advice.
• Self-starter who takes ownership and works well independently.
• Comfortable using Excel, PowerPoint, and risk management tools.

What We Offer

• Salary – Attractive salary based on experience with annual pay reviews.
• Flexible Working – Flexible and hybrid working, with discussion about in-office vs. remote days.
• Competitive Bonus Scheme – Annual 4Cs performance bonus based on company and personal performance.
• Financial Wellbeing – Life assurance (4x salary), income protection, pension contribution match up to 10%, and access to discounts and financial wellbeing support.
• Mental Wellbeing – Thrive mental health app, employee assistance programme, in-house mental health first aiders, support groups and dedicated wellbeing team.
• Benefits – 25 days annual leave plus bank holidays, option to buy/sell leave, healthcare cash plans, dental plans, discounted health assessments, cycle to work and tech schemes, onsite facilities, social events, and more.
• 4Cs Principles – A culture that supports colleagues, customers, and communities while delivering sustainable growth.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. References are checked, including credit and criminal records.

We’re excited to hear from you if you think you have some of what we’re looking for.