Overview

Business Support Officer – Care Leaver Council Tax at Norfolk County Council. This is a hybrid role based in Norwich with a secondment opportunity / temporary contract until 31 August 2026. Part-time 18.5 hours per week. Salary £25,853 to £25,989 pro rata per annum. Grade D.

This will be a hybrid position and when required to attend the office this will predominantly be County Hall. We are excited to offer an excellent opportunity to join our QA HUB Team on a 12 month temporary basis as a Business Support Officer within Children’s Services. In this vital role, you will deliver high quality administrative support focused on Council Tax Exemption for young people. Your responsibilities will include maintaining records, managing financial processes and building effective relationships with both internal teams and external partners.

Responsibilities

• Manage Council Tax Exemption queries for care leavers
• Liaise with internal and external stakeholders including care leavers, PAs, social workers, and local authorities
• Support financial administration and reporting
• Coordinate and maintain data using spreadsheets and other tools
• Produce reports and management information as required

Qualifications

• Sharp eye for detail and a structured, methodical approach to work
• Ability to collaborate with a diverse range of individuals and provide excellent customer service
• Adaptability and flexibility to manage a variety of tasks
• Strong administrative experience, proficiency in IT systems, and clear, confident communication skills

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on role and business need
• Norfolk Rewards discounts programme which helps you save money on groceries, clothes, holidays, technology, gym membership, trips to the cinema and days out
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses where applicable
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

How to apply

If you wish to have an informal chat about the role before applying, contact Susan O\'Neill QA HUB Manager on 01263 739014

Redeployment closing date: 03 September 2025 at 23:59

All other applicants closing date: 11 September 2025 at 23:59

About Norfolk County Council

We are the main local authority for Norfolk, providing services countywide to more than 850,000 residents. We work with 84 elected Members and other local authorities to deliver high quality services and promote efficiency and innovation.