Overview

Bishops Stortford - CM22 7QL, Bracknell - RG42 5NE, East Hyde - Luton - LU1 3TS, Maple Lodge - Rickmansworth - WD3 9SQ, Rye Meads Sewage Works - SG12 8JY, Slough - SL1 9EB

Job title Business Support Ref 42417 Division Asset Operations & Capital Delivery Location Bishops Stortford - CM22 7QL, Bracknell - RG42 5NE, East Hyde - Luton - LU1 3TS, Maple Lodge - Rickmansworth - WD3 9SQ, Rye Meads Sewage Works - SG12 8JY, Slough - SL1 9EB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £32,000 depending on skills and experience Closing date 25/09/2025

We are looking for a Business Support to join Thames Water permanently.

Working Location – Bishops Stortford - CM22 7QL, Bracknell - RG42 5NE, East Hyde - Luton - LU1 3TS, Maple Lodge - Rickmansworth - WD3 9SQ, Rye Meads Sewage Works - SG12 8JY, Slough - SL1 9EB

What will you be doing as a Business Support?

You will provide administrative support to Performance Managers to enable them to meet their operational and commercial objectives.

• Manage SharePoint, adding and modifying documents.
• Organise meetings & conference calls, produce agenda packs and capture actions.
• Disciplinary note-taking.
• Manage the administration of changing the Out of Hours phone, if applicable.
• Create and distribute a daily out-of-hours report.
• Collate and report abnormal weather when appropriate.
• Co-ordinate/audit the completion of weekly and monthly reports, e.g. cockpit report.
• Run resourcing reports on overtime/call-out hours worked, if required.
• Assist the Performance Manager with facilities issues at the site base for the day. (e.g. deliveries and visitors)
• Raise and track jobs for EMCOR.
• Support the management of site meeting rooms.
• Order and chase PPE, phone, stationery, tough books, laptop, ID badge, etc.
• Support the booking of new starters onto training (e.g. induction, technical training, H&S training)
• Raise safety hazards on safeguard when required by technicians, performance managers or other site visitors.
• Create weekly Safeguard reports, including near misses, overdue action reporting and monthly SHE audits completed.
• Raise and receipt all orders for all Performance Managers and operational teams.
• Support the finance department in the completion of KSB2.
• Organise sessions on sites, e.g. frontline engagement sessions or occupational health visits.

To thrive in this role, the essential criteria you’ll need are

• Extensive office administrative experience.
• Fully proficient at using IT systems, ideally with experience of using purchasing systems to raise and receive orders.
• Confident using Excel to analyse and manipulate data.
• Highly organised and motivated.
• A team player and able to work independently.
• Able to consistently produce work of a high standard with strong attention to detail.
• Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a range of people.
• Able to work on own initiative with minimal supervision and be proactive.

What’s in it for you?

• Offering a salary up to £32,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members, as well as discounted plans nationwide.
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.