Overview

ARAG Group are looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for providing an excellent service to our customers and business partners. We offer flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. The team culture is supportive and focussed on developing one another.

Responsibilities

• Ensure all communication with customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remain sensitive and empathic to the customers, suppliers and businesses partner’s needs.
• Correspond with customers via telephone and email efficiently

Requirements / Qualifications

We are keen to hear from candidates that have the ability to communicate at all levels and build relationships with customers, business partners and colleagues. Ideally, you will work well under pressure and adapt to change. Previous experience working within an office environment is highly desirable, with a good knowledge of Microsoft Office and data entry skills.

Benefits

• 26 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Progressive career pathway and development opportunities
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health Cash Plan
• European Motor Assistance and Home Emergency Assistance
• Salary sacrifice benefits including Cycle to Work scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.