Responsible for handling customer inquiries in the MandM Contact Centre, specifically addressing online messages regarding order cancellations and VAT invoice requests.Answering all online cancellation requests in a professional manner according to Company policyAchieving individual KPIs for both quality and quantity of contactEnsure all customer interactions are recorded accurately and professionally on Customer App memosRespond efficiently and effectively to messages from customersQuick to Learn New Systems Ability to rapidly adapt to and master new software applications.Good IT Proficiency: Confidence in using digital tools.Fast and Accurate Typing: Using a high level of accuracy and pace.Attention to Detail: Meticulous in documenting all customer interactions to ensure accuracy.Empathetic Communication: Good at understanding customer perspectives.Collaborative and Independent Worker: Able to work as part of a team and on your own., IntegrityTeamwork Accountability Entrepreneurial approachMandM is one of the biggest employers in Herefordshire and one of Europe's leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything MandM is all about. As our business continues to grow we are recruiting for a talented Cancellations Resolution Agent to join our growing Contact Centre team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!, At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do. #J-18808-Ljbffr