Case Manager – Motor Finance Review (Contract)
Remote | 2-Month initial Contract | £165 per day | Client: UK Bank

We are currently recruiting for aCase Managerto support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of£165for an initial 2-month period.

About the Role: As a Case Manager, you will be responsible for conductingend-to-end reviewsof customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.

Key Responsibilities:

• Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
• Evaluate the full customer journey to identify any potential financial detriment.
• Clearly document your findings and provide a well-reasoned rationale for decisions.
• Present case outcomes to internal panels with clarity and confidence.
• Collaborate with internal teams to ensure consistency and fairness in case handling.

What We’re Looking For:

• Experience working as a Case Handler within Motor Finance Affordability/Consumer Credit/Financial Assistance.
• Experience working at or with an Ombudsman service.
• Strong analytical and investigative skills.
• Excellent written and verbal communication.
• Confidence in presenting complex information to stakeholders.
• A commitment to delivering fair and customer-focused outcomes.

Contract Details:

• Duration:Initial 2-Months
• Rate:£165 per day (via umbrella)
• Location:Fully remote
• Client:A well-established UK bank