Overview

Change & Release Manager / Change Manager – Leeds area, Hybrid role

As Change & Release Manager your responsibilities are to lead & deliver functions within a large public sector managed service operating within a SIAM (Service Integration and Management) model.

Successful Change & Release Manager / Change Manager will be responsible for defining, developing, implementing, adopting and optimising Change & Release management processes in a multi-tower environment.

As Change & Release Manager / Change Manager you’ll be defining process strategy and goals for Change & Release Management across all Service towers, attend process reviews forums to drive continuous improvement and effectiveness of processes. Monitor KPI s whilst reporting on Service Tower performance against process KPI s.

Also Change & Release Manager / Change Manager will participate in Change and Release Management processes including eCAB/CAB.

Ideally as Change & Release Manager / Change Manager should have excellent working knowledge of ITIL, (ITIL v 4 accreditation is ideal), as well SIAM and CMDB. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.

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