Overview

Job Type: Permanent. Sector: General Insurance. Specialism: Claims, General Management, Other General Insurance. Location: Reading, with a Hampshire office visit one day per week as part of hybrid working. Salary range: £70,000 – £100,000 (negotiable) plus benefits. Posted: 04-Sep-25. Start Date: ASAP. Recruiter: Aston Charles. Job Ref: JH-3165. Job Views: 6.

About the company

This is arguably the most exciting personal lines insurer in the UK market right now. The company is expanding rapidly through organic growth and acquisitions, with almost 200 years of history and a track record as a leading provider of award-winning insurance solutions. It is re-certified by the Top Employers Institute as a Top Employer for 2025 and is noted for its supportive, inclusive, and safe working environment.

Role purpose

With the formation of a dedicated Claims Data & Analytics team, a new position has been created for a Claims Analytics Manager to support the Head of Claims Data & Analytics by leading an analytics area within the Claims department (Motor and Home). The role focuses on leveraging data to drive insights, improving claims handling efficiency, and supporting efficiency and indemnity improvement initiatives. You will act as a crucial link between the claims function and wider areas of the business such as Pricing and Actuarial, ensuring emerging trends are anticipated, quantified and communicated.

Responsibilities

• Lead on an area of the analytics function within the Claims department (Motor and Home).
• Analyse claims data to identify trends and patterns.
• Produce materials for input to the Long-Term Pricing Process and other senior management meetings.
• Track and report on the benefits of continuous improvement initiatives.
• Collaborate with Claims Operations Managers and other stakeholders to understand data needs and provide actionable insights.
• Establish key performance metrics to monitor claims data performance.
• Regularly track and report on the effectiveness of data-driven initiatives to senior leaders and stakeholders.
• Develop the skills and capabilities of direct reports; provide training and support to the wider claims team to enhance data literacy and analytical capabilities.

Requirements

• Proven experience in data analytics within the Personal Lines Insurance market.
• Ability to motivate and develop Analysts and manage stakeholders effectively.
• Strong communication skills with the ability to convey complex messages to Executive and Delivery Team levels.
• Proficiency in data storytelling and designing clear presentations.

What you’ll get

• Salary £70,000 – £100,000 (dependent on experience).
• Car allowance and a wide range of company benefits.
• Hybrid working arrangement with one day per week required in the Hampshire office.

How to apply

Aston Charles – a personalised service from industry experts. General Insurance and Financial Services Recruitment.