People and Talent Manager - CRM | Data Analytics | Marketing | Technology

Client Executive

Fully remote role (UK based)

Role Purpose and Core Deliverables

The primary purpose of your role is to manage the development of your designated clients who will potentially be across different industry sectors. A strong and robust Client roadmap focussing on incremental value is crucial to the success of your role. You will have the ability to present in good detail to your Clients across a multitude of projects such as data, CDP, analysis, Insight, CRM & general day to day operations, giving our clients confidence in your ability to ensure the partnership has maximum impact.

You will work with a well-established client and supporting teams assisting with the day to day management such as planning, scheduling, briefing and delivering exceptional client service. You will be the voice of the client internally, ensuring completion of not only BAU project delivery but also any bespoke requirements/projects that are created by XCM or the Client.

You will be a confident, organised and driven individual who has a passion for building and maintaining relationships, delivering value and carries a strong technical knowledge so you can guide the clients to utilise the Horizon platform to its full potential.

In support of the primary purpose, key tasks will include the following: -

• Responsible for understanding client reporting & their KPI’s and providing insight to other areas of the business that can help form strong development proposals
• Responsible for ensuring clients are always kept up to date with regular communication on projects which you are running
• Manage & progress the Client Roadmap across your Clients with support from your team and senior stakeholders across the Business.
• Responsible for maintaining and updating client documentation. Strong PowerPoint and excel skills will be needed.
• Support with the planning, scheduling and delivery of work across the Client team meeting the contracted service level agreements with your Clients.
• Responsible for keeping senior stakeholders informed of latest key opportunities and issues.
• Support with accurate commercial reporting and to ensure completeness and accuracy of the documentation provided on a weekly basis.

Core Role Skill

• Experience working within a fast-paced agency environment
• Ability to manage stakeholders at all levels
• Can manage multiple projects at once
• Ability to problem solve & come up with successful solutions
• Excellent written and oral communication skills with the ability to adapt depending on the audience
• Strong attention to detail
• Enthusiastic & proactive demonstrating a positive attitude and approach

Industry Experience

• B2C Data Analytics and Marketing
• Experience in professional client relationship management and evidence of delivering excellent customer service.
• Understanding the concept of a Customer Data Platform
• Strong understanding of all customer marketing communication channels
• Understanding of data modelling and CRM core principles
• Experience in interpretation of data analysis & insights
• Adequate knowledge and understanding of the Data & CRM Industry
• Excellent presentational skills showing an ability to present in different ways based on the audience in the room
• A genuine interest and understanding of relational databases, direct mail, email marketing, campaign automation, analytics, CRM technology and Customer Insight
• Can manage multiple projects at once in a fast-paced environment
• A good knowledge and use of Microsoft word, Excel and PowerPoint

Soft Skills

• Ability to develop strong client relationships through both personality and intellectual capacities
• To be enthusiastic, proactive and positive
• Has an innovative approach to solutions and always be challenging status quo
• Has a passion for service and delivery
• Excellent presentational skills showing an ability to present in different ways based on the audience in the room

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Marketing Services and Software Development

Referrals increase your chances of interviewing at XCM by 2x

Sign in to set job alerts for “Client Executive” roles.

United Kingdom $150,000.00-$300,000.00 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Progress from Account Handler to Account Executive

United Kingdom $20,000.00-$40,000.00 1 week ago

United Kingdom $70,000.00-$85,000.00 2 weeks ago

Account Executive - Small Business - UKI

London, England, United Kingdom 22 hours ago

Account Executive, New Business (United Kingdom)

UK Public Relations Account Executive (UK Based)

Newcastle Upon Tyne, England, United Kingdom 3 weeks ago

Client Executive - Insurance (Education Team) Home based

Haywards Heath, England, United Kingdom 1 week ago

Reading, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 15 hours ago

London, England, United Kingdom 8 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.