Aon Credit Solutions Client Manager –London or Reading

Aon Credit Solutions are currently looking for a Client Manager to join our Credit Solutions Global Clients team located in our London or Reading office.

This is a hybrid role providing flexibility to work both virtually and from our London or Reading offices.

About Credit Solutions

Aon Credit Solutions offers a range of complementary solutions to protect businesses against trade credit risk, enhance business growth and facilitate access to trade finance.

We are the leading trade credit broker globally, with c. 90 people in seven locations across the UK and Ireland, and 550 people in 57 countries around the world.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What a Day Will Look Like:

You will work as part of a multi-skilled broking team, supporting Client Directors in managing strategic and global client relationships while maintaining responsibility for your own portfolio of clients.

The successful candidate will engage with clients, insurers, and colleagues to manage day-to-day policy administration activities, including:

• Gather and analyse client requirements to prepare comprehensive market submissions, proactively follow up with insurers for coverage indications, present terms, and prepare detailed renewal reports.
• Identify and support new business opportunities, collaborating with the team to achieve individual and collective new business targets.
• Manage policy renewals within your own client portfolio and assist Client Directors in the renewal process for global and strategic clients.
• Coordinate with colleagues across the Aon global network to support global client programs.
• Prepare for and attend client and insurer meetings or conference calls, ensuring timely follow-up on meeting notes and action items.
• Oversee the credit limit process, including applications, follow-ups, and providing feedback to clients.
• Support clients with non-payment notifications and coordinate with insurers as needed.
• Assist with the claims submission and broking process to ensure efficient resolution.
• Negotiate policy wordings and ensure the timely delivery of accurate policy documentation.
• Manage and monitor activity logs to maintain up-to-date records of all client interactions and processes.
• Provide clients with training and guidance on policy terms and conditions to ensure clarity and compliance.
• Collect and analyse policy and market data, producing insightful reports and professional presentations.

Skills and experience that will lead to success -

• Enjoy working within a team
• Keen to learn
• Enthusiastic, self-motivated, willing to use own initiative
• Pro-active handling of workflow through efficient time management and organisation
• Competent in use of Microsoft Office and able to navigate IT systems/platforms
• Ability to explore creative solutions and solve new problems as they arise
• Acting with integrity and working in a way that positively impacts our Clients & Colleagues

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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