Client Success Manager - Aerospace and Defence

Location: UK – Remote with client site visits

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com.

Security Clearance level: Eligible for or in position of SC or DV. Candidates must be UK nationals/british passport holders and have resided in the UK for 5-10 years or more.

The Role: The Client Success Manager (CSM) is responsible for delivering revenue growth in one or more client accounts. They act as the key representative of the Consulting & Engineering Services (CES) organization for their clients, coordinating all CES activities and personnel within their accounts. CSMs are central to developing and executing CES strategic objectives and financial goals.

Responsibilities:

• Account planning with market partners, leveraging Industry SMEs
• Managing a pipeline of sub-$5M deals
• Ensuring contract renewal readiness and securing renewals
• Fostering a revenue growth mindset within the CES team for their accounts
• Proactively creating opportunities with Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
• Understanding the relationship between client goals, internal programs, and technology activities
• Maintaining industry expertise and understanding market and competitor activities
• Approving deals under $5M
• Forecasting revenue and margin accurately with market partners
• Ensuring contractual delivery obligations are met

Requirements:

• UK National with at least five years of residence, eligible for SC clearance
• Proven experience in the Aerospace & Defence sector
• Track record in sales and business development, managing client portfolios, closing deals under $5M
• Experience in consultative sales and delivering CES IT services
• Strong client management skills and ability to build relationships
• Ability to oversee service delivery in high-security environments
• Comfort working with senior client executives, government officials, and internal teams

Preferred Skills:

• Commercial acumen and understanding of contractual/financial governance
• Experience with global IT service providers and enterprise technology partners
• Ability to navigate complex security and government procurement processes
• Excellent communication, negotiation, and influencing skills

What We Offer: DXC provides a comprehensive benefits scheme including pension, life insurance, health and travel insurance, store vouchers/discounts, 25 days holiday with options to increase, and other benefits tailored to you.

Ready to Make a Difference? If you’re a proven leader passionate about delivering excellence and growth, apply now to join our team!

Beware of recruitment fraud. DXC does not make offers via social media or ask for money or equipment purchases during recruitment. For more info, visit our website.