Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary

Reporting to the Support Manager, Analytics, we’re seeking a motivated and analytical professional to join our team as a Client Support Analyst.

As anAnalyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment.

As part of our team, you will analyse financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.

Key Responsibilities

Resolve issues. Identify, analyse and solve problems affecting client’s software.

Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.

Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.

Document. Clearly and concisely log and track details of solutions and maintain the resolution database.

Learn. Come up to speed on new technologies, software, and concepts.

Prioritise. Recognise when issues need escalation to senior representatives or Development.

Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.

Key Qualifications

Educational Background: You have a Bachelor’s degree in Real Estate, Finance or Mathematics (or related field).

Technical Proficiency: You learn new technologies quickly and you’re comfortable with software installation in environments such as Citrix and Windows.

Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.

Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.

Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.

Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.

Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, pleasecontactusat accessibility@altusgroup.com or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.

About Altus Group

If you’re looking to advance your skills and career in data, advice, and technology for the rapidly growing global commercial real estate (CRE) market, there’s no better place than Altus Group. With 2,700+ employees worldwide, operating in 16 countries across 3 continents, Altus’ offer to our clients starts with you. Our work is purposeful. We work with the most influential CRE firms around the world providing you exposure to some of the most significant CRE and prop tech mandates, and importantly, shaping the modernization of our industry.

At Altus, we believe in:

- A high trust, high performance culture
- Maintaining lots of whitespace and room to make your mark
- Flexible work arrangements that empower you to deliver your greatest performance

This is why we offer boundless opportunities in a rapidly growing global business, mentorship from the best and brightest in the industry, free access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. That’s the Altus experience.

We want to hear from you. We’re growing fast – come join us!

Are you being referred to one of our roles by a current Altus team member? If so, ask your connection at Altus Group about using our Employee Referral process!

Careers at Altus

Every day, Altus employees drive impact, innovate, and shape one of the biggest markets, committed to our mission of delivering the most impactful asset and fund-level intelligence. Our modernized work approach drives a high trust, high performance environment where you’ll be able to shine.

Altus Group is an equal opportunity employer committed to fostering an inclusive and accessible work environment and does not discriminate on the basis of any legally protected status or characteristic. Altus reasonably accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required by contacting us at accessibility@altusgroup.com or 416-641-9500.