Overview

Support | Remote, UK | Remote, Poland | Remote, Poland

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This role is remote however it must be based in Poland or the United Kingdom.

Your Future Org

Join the Customer Support Services (CSS) team and be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand. Here, we don’t just solve problems—we anticipate needs, build lasting relationships, and empower customers to unlock the full potential of our products.

Your Future Team

This role is based out of the UK (remote) location or Poland (remote) location - where you will be working closely together with your peers in India and Amsterdam, looking after the Mid-market segment and Enterprise customers from the EMEA region

Help customers successfully migrate to Cloud

Coordinating the migrations of all Atlassian products to cloud together with our migration support teams

Main point of contact to drive cloud migrations and cloud adoption for our Enterprise customers

Must Have Skills and Attributes

• Project management
• Good written and verbal, communication and presentations skills
• Stakeholder management, mainly technical audiences
• Customer issues/escalation handling
• Technical aspect: Migration experience - cloud to cloud or server to cloud

Good to have Skills

• SMB/Enterprise customer handling background
• Atlassian product knowledge
• Experience in directly supporting the customers via call and/or email.
• Additional languages
• 8 to 12 years experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.
• Project management experience and a natural propensity for public speaking and experience leading C-level conversations.
• Experience navigating a SaaS working environment with DevOps or IT teams and completing large projects. Familiarity with translating customers technical requirements to meaningful asks from the product and engineering teams
• Broad experience working with Enterprise level customers, comfort in navigating a large organisation and confirmed past involvement in building relationships internally.
• Strategic account management skills.

Perks and About Atlassian

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit the URL:

https://go.atlassian.com/perksandbenefits

About Atlassian

At Atlassian, we\'re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone\'s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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