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Join to apply for the Cloud Operations Engineer (Nights) role at Intercity

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Intercity is seeking a highly skilled Cloud Operations Engineer (Nights) to join our growing team. In this role, you will be responsible for managing and optimising our clients’ complex cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting.

This role also requires you to provide end-to-end support across Service Desk tiers (1–3). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and service request fulfilment when required.

The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am.

Key Responsibilities As a Cloud Operations Engineer

• Maintain and troubleshoot Azure and hybrid cloud environments.
• Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems.
• Configure, optimise, and secure servers, virtual machines, networking, and storage solutions.
• Create and maintain scripts (e.g., PowerShell) to automate operational tasks.
• Contribute to design and implementation of new cloud and hybrid solutions.
  
  

• Tier 1–3 Service Desk Duties
• Act as an escalation point for complex incidents and service requests.
• Provide support across Service Desk functions, including:
• Tier 1 – Initial triage, logging, password resets, account management, basic troubleshooting.
• Tier 2 – Advanced troubleshooting of desktop, application, and M365-related issues.
• Tier 3 – Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available)
• Support end-user hardware and software issues, ensuring SLA targets are met.
• Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems.
  
  

• Azure or M365 advanced certifications (e.g., AZ-305, MS-700).
• Strong experience with Microsoft Azure administration (working towards or certified AZ-104).
• Knowledge of backup and disaster recovery strategies.
• Exposure to security and compliance frameworks.
• Experience with automation/orchestration tools.
  
  

• Knowledge of Azure Monitor and Microsoft 365 administration.
• Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies.
• Experience using Tanium, Okta and Netskope.
• Experience monitoring and maintaining mission-critical infrastructures.
• Basic scripting knowledge (PowerShell).
• Excellent communication, troubleshooting, and documentation skills.
• Strong expertise in Azure administration
• Prior experience in a 3rd line technical infrastructure support role
• Outstanding problem-solving skills with a structured and analytical mindset
• Experience with ITIL-aligned Service Desk processes.
• Ability to perform incident triage and service request fulfilment.
• Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint.
  
  

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.
  
  

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• 3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
• The no. 1 best telecoms company to work for
• 9th best mid-sized company in the UK to work for!
• 7th best company in the West-Midlands to work for!
• Platinum Eco Vadis rating
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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