Role Title: Cloud Project Manager
Duration: 7 Months
Location: Remote
Rate: £505 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Role purpose / summary

We are seeking a highly motivated and customer-oriented professional to join our team as a Customer Success & Service Delivery Specialist. In this role, you will serve as the primary customer-facing point of contact, ensuring smooth coordination across logistics supply chains, resolving escalations, and overseeing day-of-install operations through our network of edge service providers. The ideal candidate will have experience in Google Distributed Cloud (GDC) and/or professional services, with a strong background in managing complex deployments and delivering exceptional customer experiences.

Key Responsibilities

• Act as the primary customer-facing liaison, managing communication and expectations throughout deployment lifecycles.
• Coordinate with logistics supply chains to ensure timely and accurate delivery of hardware, software, and services.
• Manage and resolve customer escalations, balancing customer satisfaction with operational constraints.
• Oversee and support edge service providers performing day-of-install activities in local markets.
• Drive continuous improvement in deployment processes, ensuring repeatable, high-quality delivery.
• Collaborate with internal technical, operations, and account teams to align on timelines, dependencies, and customer requirements.
• Provide reporting and feedback to leadership on deployment performance, risks, and customer satisfaction.
• Support adoption of Google Distributed Cloud (GDC) solutions and other professional services engagements where applicable.

Required Skills & Experience

• Proven experience in customer-facing roles, ideally in a technology services or professional services organization.
• Strong understanding of logistics, supply chain management, and field service operations.
• Demonstrated ability to manage customer escalations with professionalism and urgency.
• Experience coordinating with third-party or edge service providers for technical deployments.
• Knowledge or hands-on experience with Google Distributed Cloud (GDC) or similar cloud/edge technologies.
• Exceptional organisational skills, with the ability to manage multiple simultaneous deployments.
• Strong communication and relationship-building skills across technical and non-technical stakeholders.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!