Overview

This unsecured personal lender, operating through aggregator sites, seeks a collections lead to drive strategy forward on collections operations and risk strategy with potential progression to a head of role. The company offers flexible remote working arrangements, a car allowance, and a strong bonus & pension.

Base pay range

Direct message the job poster from Harnham

Responsibilities

• Champion customer outcomes by evolving approach to vulnerable customers and forbearance
• Lead and inspire internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
• Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
• Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
• Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
• Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
• Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
• Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
• Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
• Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates

Qualifications

• 10+ years of collections experience within consumer lending
• Experience with SQL
• Strong stakeholder abilities

Salary and benefits

• Discretionary Bonus
• High pension contribution
• Private Medical

How to apply

Please register your interest by sending your CV to Shane McWilliams via the Apply link on this page.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst and Finance

Industries

• Banking and Financial Services

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