Complaints Advisor 37.5 hours (Wednesday - Friday 8am - 7pm, Saturday 9am - 5.30pm) Remote (UK)

1 Days Old

Complaints Advisor 37.5 hours (Wednesday - Friday 8am - 7pm, Saturday 9am - 5.30pm)

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Remote, UK | £24,750 - £29,625 (depending on the observed and evidenced performance displayed in the interview) + Benefits

Please note that the essential criteria when applying for this role is that you are a tenured FCA-regulated Complaints Adviser and have extensive experience of sending final written responses . Without this experience, your application will not be progressed.

Customer experience is at the heart of everything we do at Monzo therefore the role as a Adviser at Monzo, will involve speaking to customers on the telephone as well as through in-app chat, social media platforms and email.

About our Complaints team

Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward. Have you written final responses? Do you enjoy investigating complex cases? Do you consider yourself an experienced complaint handler? You are experienced and comfortable talking to customer on the phone? We’re looking for people with complaint handling experience to come and join us! If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you!

What you'll be working on

You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.

Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better

We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.

You should apply if

Our interview process involves 2 main stages:

Location:
United Kingdom
Salary:
£60,000 - £80,000
Job Type:
FullTime
Category:
Management & Operations