We have an exciting opportunity for a Complaints Specialist to join our client, a financial services company based in Slough.

The successful candidate will have previous experience in complaints handling and case management experience as well writing and issuing final response letters.

Office based in Slough (hybrid working available following training*).

Ongoing temp role.

Key Responsibilities

• Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales.
• Resolving customer complaints through a final response letter.
• Update the Contract Management System and complaints database accordingly and in a timely manner.
• Own all customer issues through to resolution.
• Work effectively with colleagues in support functions around the business to maximise customer satisfaction.
• Ensure compliance of all regulatory requirements and industry standards.
  
  

• Previous complaints handling/ case management experience.
• Must have experience of dealing with resolving complaints through a final response letter.
• Experience of Financial Ombudsman Service complaints.
• Be available immediately for a long-term temporary role -with a possibility of becoming permanent.
• Two years' experience in a complaint handling role is essential.
• Experience in the consumer finance industry.
• Good knowledge of regulation.
• Independent and able to work with minimal daily supervision.
• Excel and Word to Intermediate level.
• Good communication skills - verbal and written.
• Good negotiation/ objection-handling skills.