Overview

John Lewis Financial Services is a growing area of the Partnership. Our Financial Services team is responsible for a distinct and differentiated set of products with an accelerating growth plan. We are looking for a Compliance Manager to join our Risk and Compliance team to support the insurance propositions at John Lewis Financial Services. As a compliance SME, you’ll be responsible for ensuring John Lewis Finance is compliant with regulatory and legal requirements for General Insurance products including Home, Car and Pet. In supporting these products you’ll make sure our customers receive good outcomes and assist our Insurance Value Stream in maintaining a position of regulatory compliance.

Key responsibilities

• Providing compliance advice & guidance (including ICOB, DISP, Consumer Duty), on a variety of content and materials, with a clear focus on driving good customer outcomes.

• Working in collaboration with our Insurance Value Stream and Third Party Principals to achieve fair outcomes for our mutual customers, including the identification of potential risks and issues and the strengthening of controls.

• Supporting the delivery of projects and small business changes with timely accurate regulatory guidance.

• Developing and maintaining strong working relationships with key stakeholders.

• Seeking to strengthen and improve the existing controls environment, providing ongoing support and guidance.

• Keeping up-to-date with regulations, informing the business of changes when relevant and helping them to respond accordingly.

Salary

• £46,000.00 - £69,000.00

Contract type

• Secondment/Fixed Term contract for 6 months only.

Working pattern/flexible working

• The Partnership has adopted a hybrid working approach, meaning you can work a mix between the office and home based on personal needs while balancing business needs. The team aims for around 1 day a week in the office, with additional in-person attendance for key meetings as needed.

Location

• Pimlico Head Office

Interview process

• Please note this role requires a 2-stage interview process.

Essential skills/experience

• Knowledge and awareness of UK Financial Services regulatory framework and understanding of FCA Conduct requirements (ICOBS Consumer Duty, DISP).

• Significant and demonstrable experience in stakeholder management, written and verbal communication, reporting and analytics. Risk management and organisational skills.

• Ideally experienced in FS regulatory compliance, monitoring and audit.

Desirable skills/experience

• ICA Diploma in Governance, Risk and Compliance.

• Recognised industry accreditation.

Important points to note:

• It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

• We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.