1 day ago Be among the first 25 applicants

The Contact Centre Team Leader is responsible for leading, motivating, and coaching a team of Contact Centre Advisors to elevate our customer experience.This role plays a crucial part in ensuring customer satisfaction by overseeing the handling of customer queries, resolution of issues, and promotion of products or services.The Team Leader will drive team performance against key metrics, maintain high-quality service standards, and ensure adherence to company values and policies.The Team Leader role is a hybrid role with 60% focus on customer contact and 40% Team LeaderDue to the seasonal nature of our business, a flexible approach to working hours is essential.

• Company Bonus Scheme
• 50% off food and drinks while on shift
• 50% off hot drinks while on shift
• 50% off you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 2 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitality

Referrals increase your chances of interviewing at Oxygen Activeplay by 2x

Get notified about new Contact Center Team Lead jobs in Reading, England, United Kingdom.

Reading, England, United Kingdom 6 days ago

Guildford, England, United Kingdom 1 week ago

Guildford, England, United Kingdom 1 week ago

Woking, England, United Kingdom 2 days ago

Reading, England, United Kingdom 5 days ago

High Wycombe, England, United Kingdom 3 weeks ago

Farnborough, England, United Kingdom 3 weeks ago

Guildford, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 1 week ago

Reading, England, United Kingdom 1 week ago

Reading, England, United Kingdom 1 week ago

Farnborough, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 2 weeks ago

Guildford, England, United Kingdom 2 weeks ago

Wokingham, England, United Kingdom 3 days ago

Reading, England, United Kingdom 1 day ago

Reading, England, United Kingdom 13 hours ago

Gibraltar, England, United Kingdom 1 month ago

Bracknell, England, United Kingdom 3 weeks ago

Woking, England, United Kingdom 2 days ago

Farnborough, England, United Kingdom 3 days ago

Hounslow, England, United Kingdom 6 days ago

Reading, England, United Kingdom 4 days ago

Egham, England, United Kingdom 2 weeks ago

Abingdon-On-Thames, England, United Kingdom 2 days ago

Slough, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 2 weeks ago

Windsor, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 1 day ago

Farnborough, England, United Kingdom 1 week ago

Staines-Upon-Thames, England, United Kingdom 1 week ago

Camberley, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.